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Computer Support Specialist (Information Services Specialist II, Opt. C)
Computer Support Specialist (Information Services Specialist II, Opt. C)State of Illinois • Springfield, IL, US
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Computer Support Specialist (Information Services Specialist II, Opt. C)

Computer Support Specialist (Information Services Specialist II, Opt. C)

State of Illinois • Springfield, IL, US
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  • [job_card.full_time]
  • [job_card.permanent]
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Job Requisition ID :   52160

Posting Date : 12 / 17 / 2025

Closing Date : 01 / 02 / 2026

​Agency :   Department of Innovation and Technology

Class Title :  INFORMATION SERV SPECIALIST II - 21162

Skill Option :   Client Services - Information Technology

Bilingual Option :   None

Salary : Anticipated starting salary : $6,242 monthly; Full range : $6,242-$9,021 monthly

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 2

Bargaining Unit Code :   RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME

Merit Comp Code : None

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Specialist requiring enthusiastic customer service skills and strong technical skills. In this role you will image computers, prepare equipment for deployments, and perform computer installations. In addition, you will participate with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop / laptop systems and related peripheral systems and assist higher level staff in conducting training sessions for end users and staff. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including :

  • Competitive Group Insurance benefits including health, life, dental and vision plans.
  • Flexible work schedules (when available and dependent upon position).
  • 10 -25 days of paid vacation time annually (10 days for first year of state employment).
  • 12 days of paid sick time annually which carryover year to year.
  • 3 paid personal business days per year.
  • 13-14 paid holidays per year dependent on election years.
  • 12 weeks of paid parental leave.
  • Pension plan through the State Employees Retirement System.
  • Deferred Compensation Program – voluntary supplemental retirement plan.
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link :   https : / / www2.illinois.gov / cms / benefits / Pages / default.aspx

Essential Functions

  • Under general supervision, serves as a Computer Support Specialist for the Department of Innovation & Technology (DoIT), performing technical work of an intermediate level of difficulty in Client Services and providing technical support and assistance to end users of multiple State of Illinois agencies, boards, and commissions, including participating with senior analysts in the configuration of personal computing devices.
  • Provides intermediate level on-site and remote troubleshooting and support services for agency computer customers and equipment, including providing accurate and quality resolutions to users reported problems with computer hardware, software and related peripherals or services on a statewide basis.
  • Transfers equipment from DoIT warehouse to staging operations area for imaging, validates equipment received against ServiceNow documents, and documents receipt of equipment in designated site logs.
  • Participates with senior analysts in the configuration, testing, installation, documentation, and maintenance of desktop / laptop systems and related peripheral systems to ensure configurations comply with agency security considerations, performance requirements, and established standards.
  • Assists higher level staff in conducting training sessions for end users and staff and evaluates the training sessions.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

    • Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields.
  • Requires one (1) year of Client Services or related Information Technology experience.

    • Specialized Skills

  • Requires one (1) year of professional experience providing technical support and troubleshooting for Microsoft Windows or MacOS operating systems in an enterprise or multi-user environment, including diagnosing system issues, applying updates, and ensuring system performance and stability.
  • Requires one (1) year professional experience utilizing Automated Software Development tools such as Microsoft Windows Installer scripts, System Center Configuration Manager (SCCM), or Microsoft Deployment Toolkit (Lite-Touch) to configure, deploy, and maintain software and system images across multiple devices.
  • Requires one (1) year professional experience applying network communication principles, including configuring client network settings, understanding routing protocols, managing Virtual Private Network (VPN) connections, and developing scripts to support system automation and troubleshooting.
  • Requires one (1) year professional experience utilizing Microsoft Office client software products (e.g., Word, Excel, Outlook, PowerPoint) to support business operations, including document creation, data analysis, communication, and collaboration.

    • Preferred Qualifications

  • One (1) year of professional experience providing technical support and troubleshooting for Microsoft Windows or MacOS operating systems in an enterprise or multi-user environment, including diagnosing system issues, applying updates, and ensuring system performance and stability.
  • One (1) year professional experience utilizing Automated Software Development tools such as Microsoft Windows Installer scripts, System Center Configuration Manager (SCCM), or Microsoft Deployment Toolkit (Lite-Touch) to configure, deploy, and maintain software and system images across multiple devices.
  • One (1) year professional experience applying network communication principles, including configuring client network settings, understanding routing protocols, managing Virtual Private Network (VPN) connections, and developing scripts to support system automation and troubleshooting.
  • One (1) year professional experience utilizing Microsoft Office client software products (e.g., Word, Excel, Outlook, PowerPoint) to support business operations, including document creation, data analysis, communication, and collaboration.
  • One (1) year of professional experience in inventory management and equipment logistics, including transferring, validating, documenting IT hardware, reconciling deliveries against service records (e.g., ServiceNow), and preparing equipment for imaging and deployment.
  • Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
  • Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
  • Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

    • Conditions of Employment

    NOTE : Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
  • Requires a valid driver’s license and the ability to travel, including occasional overnight stays.
  • Requires the ability to work outside of normal hours to meet deadlines and requires the ability to serve in an on-call capacity.
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
  • Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
  • Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
  • Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
  • The conditions of employment listed are incorporated and / or related to any duties included in the position description.

    • Work Hours : 8 : 30am-5 : 00pm, Monday-Friday

    Headquarter Location : 5300 S 6th St, Springfield, Illinois, 62703

    Work County : Sangamon

    Agency Contact : Elizabeth Bridges

    Email : elizabeth.bridges@illinois.gov

    Posting Group : Science, Technology, Engineering & Mathematics

    This position DOES contain “Specialized Skills” (as that term is used in CBAs).

    The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

    APPLICATION INSTRUCTIONS

    Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

    If you are not already signed in, you will be prompted to do so.

    State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon.

    Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

    If you have questions about how to apply, please see the following resources :

    State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

    Non-State employees : on Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

    The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com
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