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Inside Sales Representative (Remote)
Inside Sales Representative (Remote)SCRAM Systems • Cincinnati, OH, US
Inside Sales Representative (Remote)

Inside Sales Representative (Remote)

SCRAM Systems • Cincinnati, OH, US
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Job Description

Job Description

Job Summary :

We are looking for a natural communicator who thrives in a fast-paced sales environment. As an Inside Sales Representative with LifeSafer, you'll help people get back on the road and back to their lives-while building a rewarding career in a supportive, team-driven environment.

You'll handle inbound calls from customers who are ready to take the next step, guide them through our proven sales process, and schedule installations for one of our many safety devices. You'll also follow up with potential customers and help them make confident, informed decisions.

This is an ideal role for sales professionals who are motivated by helping others, love the challenge of closing a deal, and want to grow their income through a clear, performance-based incentive plan.

You'll be part of a team that makes a real impact-helping people make safer choices, reunite families, and change lives through technology.

SCHEDULE REQUIREMENTS :

  • Overview of work schedules :

o 8-hour shifts- 4 weekdays & 1 weekend day. (Shifts between 8am - 11pm EST) Employee schedules are determined based on business need.

  • Overview of Training Class schedules :

    • o M-F for 3 weeks, daily 8-hour class (times may vary between 8am-8pm, EST)

  • ALL schedules are assigned when position is offered and will not be altered within the first 90 days (about 3 months) unless company business needs require a change in different hours or days.

    • Duties / Responsibilities :

  • Engage with inbound callers to understand their needs and recommend the right safety device solution.
  • Guide each customer through the enrollment and installation process with confidence and empathy.
  • Follow up with interested customers to finalize appointments and increase close rates.
  • Maintain accurate records of calls, follow-ups, and outcomes using our CRM tools.
  • Meet and exceed key performance metrics that reward quality conversations, conversion rates, and professionalism.
  • Create a positive customer experience that builds trust and drives repeat business.
  • Explain benefits of brand to customers to ensure client enrollment, help customers stay in compliance with state requirements.
  • Other duties as assigned.

    • Skills / Abilities :

  • Demonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals.
  • Excellent oral / written communication and interpersonal skills, including active and empathetic listening
  • Ability to work efficiently and effectively in a multi-task high call volume environment.
  • Self-starter driven by goal-oriented results
  • Knowledge and practice with metrics-based accountability.
  • Eager to learn and open to professional development.
  • Proficient in Microsoft Office : Word, Teams, Outlook, Excel.

    • Must have ability to incorporate developmental feedback from management

    Must have the ability to quickly Adapt to change

  • Bilingual is a plus.

    • Education and Experience :

    High School Diploma or GED

    Minimum 1 year(s) experience in Sales or Collections.

    Minimum 1 year CC experience (prefer in a sales role)

    WORK FROM HOME REQUIREMENTS :

    Employee is required to provide equipment that meets company specifications (computer, headset, and internet). Employees must be available to provide personal computer & headset to work from home (that meets company required specs).

  • Windows 11, Intel Processor i5-4440 2.1ghz, Memory 16gb Ram, Hard Drive 50GB Free Space, Web Browser - Microsoft Edge or Google Chrome
  • MacOS 14.0 Sonoma, Apple Processor M3, Memory 16gb, Hard Drive 50GB Free Space, Web Browser - Google Chrome
  • Chrome Book CANNOT be used
  • Working on a computer camera during training, meetings, etc.
  • Wired internet connection encouraged at a regular internet speed (example-DSL or Cable Connection - No Dial Up).
  • Ability to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment.
  • Dual Monitor recommended.
  • Must be self-disciplined to provide professional conversational experience for all customers and meet all requirements for working during scheduled hours / shifts.

    • Physical Requirements (With or without reasonable accommodation) :

    Sitting : Over 70%

    Fine Motor Movements : Over 70%

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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