Assistant Director of Technology Services

The Assistant Director of Technology Services will support the Director of IT in leading the organization's technology operations, strategic planning, and team management. This role serves as second-in-command and often assumes Director responsibilities in their absence.

Program Specific Essential Duties and Responsibilities:

Leadership & Management

• Assist the Director of Technology Services in planning and managing improvements that align with organizational goals

• Supervise IT support staff and manage the daily help desk engagement with FHCW staff

• Act as Director of Technology Services in their absence, making critical decisions as needed

Operations & Projects

• Oversee daily IT operations including infrastructure, applications, and support services

• Lead major technology projects and initiatives from planning through implementation

• Ensure IT service delivery meets organizational needs and SLAs

• Coordinate cross-functional technology projects with other departments

Technical Oversight

• Evaluate and recommend new technologies, systems, and solutions

• Ensure security, compliance, and disaster recovery protocols are maintained

• Oversee system upgrades, implementations, and maintenance

• Monitor IT performance metrics and implement improvements

• Act as an escalation point for IT staff and problem resolution

Staff Development

• Recruit, train, and mentor IT staff

• Conduct performance evaluations and professional development planning

• Foster a collaborative and innovative team culture

Vendor & Stakeholder Management

• Manage relationships with technology vendors and service providers

• Communicate IT initiatives and issues to the Director of Technology Services

• Serve as liaison between IT and other business units

Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education And/Or Experience

• Bachelor's degree in Computer Science, Information Technology, or related field

• Master's degree preferred

• 7-10+ years of IT experience

• 3-5+ years in IT management or leadership roles

• Proven track record of managing complex projects and teams

• Strong leadership and people management abilities

• Excellent communication and interpersonal skills

• Strategic thinking and problem-solving capabilities

• Knowledge of current IT systems, infrastructure, and security practices

• Project management expertise (PMP certification often preferred)

Position reports directly to the Director of IT

EOE