Experience Coordinator (Per DiemPool, Days)

Job Summary

Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services and activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.

Job Specific Duties

• Prioritizes an enriched hospital experience and encourages engagement of patients & families through coordination and facilitation of events programming and personalized services to reduce the stressors of hospitalization.
• Supports the coordination planning as well as the facilitation of activities for 20000 visitors. Prepares calendar and flyers for the purpose of communicating services and activities to patients families and hospital staff.
• Accountable for the daily supervision task management engagement and continuous mentorship of 300 volunteers and contracted vendor services throughout hospital experience including Children & Family Experience Bedside Buddy Pet Therapy Red Nose Docs and Spa Services.
• Provides excellent communication of hospital resources and personalized services; presents information to patients and families. Provides emotional support utilizing active listening and apply family-centered care principles in day-to-day operations.
• Works collaboratively with the Hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance the well-being of families throughout hospitalization.
• Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources; ensures proper maintenance of common spaces and engagement areas.
• Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities.
• Responsible for the coordination of lodging for identified families with extended stays; including but not limited to reservations unique family requests payment processing maintaining accurate records housekeeping safety and maintenance requests.
• Maintains organization of ordered inventory and donated materials. Communicates inventory and findings with Operations Lead.
• Supports the coordination and facilitation of marquis events such as Spread Joy Carlin Prom and Michael Fux holiday party.
• Provides back-up coverage and weekend rotation as part of the team.

Minimum Job Requirements

Knowledge Skills and Abilities

Required Experience :

IC

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Grant

Experience : years

Vacancy : 1