Helpdesk Associate (Salesforce)Peregrine Search Solutions • New York, NY, US
Helpdesk Associate (Salesforce)
Peregrine Search Solutions • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2+ years' experience in a help desk or technical support role. Strong knowledge of operating systems (Windows) and desktop applications (Microsoft Office Suite). Familiarity with IT infrastructure components and troubleshooting methodologies. Experience with SalesForce mandatory Proficiency in analyzing technical issues and providing effective solutions. Ability to work independently as well as part of a team in a fast-paced environment. Excellent communication skills, both verbal and written, with a focus on customer service.
Job Description
Job Description
Helpdesk Specialist
The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving software and hardware issues efficiently. This role requires strong analytical skills, a thorough understanding of operating systems, and experience with various help desk tools.
Duties
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Analyze and troubleshoot software problems, ensuring timely resolution to minimize downtime.
- Maintain an organized inventory of IT equipment up to and including ordering new equipment.
- Assist with desktop support tasks as needed.
- Collaborate with other team members both internally and externally to enhance the overall efficiency of IT operations.
- Conduct regular follow-ups with users to ensure complete satisfaction with resolved issues.
Requirements
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Helpdesk Associate • New York, NY, US
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