Customer Operations Manager

A company is looking for a Customer Operations Manager to partner with Enterprise customers and drive measurable outcomes post-sale.

Key Responsibilities

Own operational execution and program success for a portfolio of 10-20 customers, serving as the primary post-sale point of contact

Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI

Lead customer onboardings and proactively set and monitor key performance metrics to identify risks and growth opportunities

Required Qualifications

4+ years of experience in Customer Operations, Customer Success, Consulting, or Project Management in a B2B SaaS environment

Experience managing multiple customer workflows and maintaining high-value customer partnerships

Experience working with large data sets to extract insights and report on performance

Familiarity with CPG, grocery retail, or supply chain operations preferred

Experience in startup or scale-up SaaS environments preferred