Automotive Service Advisor

Job Description:

About San Francisco Honda AcuraSan Francisco Honda Acura is part of the Victory Automotive Group, a family-owned company operating since 1997 with over 40 locations nationwide. We are committed to delivering exceptional service to our customers and providing growth opportunities for our employees.Job DetailsSalary: From $20 an hourJob Type: Full TimeLocation: San Francisco, CA 94109Position OverviewAs an Automotive Service Advisor, you will serve as the primary communication link between customers and technicians. Your role involves understanding customer concerns, coordinating vehicle service and repairs, and setting clear expectations about repair needs and timelines.This position requires professionalism, strong communication skills, and the ability to work efficiently in a dynamic team environment.Key ResponsibilitiesSchedule vehicle service appointments in person or by phone to diagnose issues accurately and promptlyProvide updates to customers on repair status and notify them if timing changes are necessaryObtain customer authorization for repair estimate revisions when applicableRecommend repairs and maintenance while managing customer expectationsEnsure all repairs undergo quality control checks and/or road tests before deliveryStay current on vehicle operations, warranties, campaigns, state lemon laws, and Technical Service Bulletins (TSBs)Meet or exceed all service level targets consistentlyComplete required documentation in compliance with applicable regulations and standardsAdhere to and enforce all safety policies and proceduresParticipate in staff meetings, trainings, and educational programs as requiredPerform additional duties as assigned to support department and company goalsCompensation and Work EnvironmentWe offer competitive pay based on experience in a professional, drug-free, and non-smoking workplace. Our company supports advancement opportunities and values a reliable and positive team-oriented approach.

Job Requirement:QualificationsHigh school diploma or GED requiredAt least one year of experience at a dealer-level or large automotive facility preferredValid and unrestricted driver's license with a clean driving recordStrong customer service focus with professionalism and dependabilityExcellent verbal and written communication skillsBasic computer and internet proficiencyProfessional appearance and strong work ethicAbility to read and understand instructions clearlyPhysical ability to bend, kneel, squat, stand, and lift heavy objects as needed
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!