Responsibilities
:1.Key Account Management (70%)
·Cultivate and deepen relationships with key account holders:
·Engage with stakeholders within key accounts, building trust and understanding their business dynamics.
·Organize regular check-ins, ensuring we remain top-of-mind as their trusted partner.
·Identify mutual growth opportunities, sharing best practices and industry insights to add value beyond standard transactions.
·Address concerns, queries, or challenges promptly, demonstrating our commitment to the partnership.
·Conduct regular reviews and strategic planning with key accounts:
·Schedule quarterly or bi-annual strategic review sessions, assessing performance metrics and identifying areas of improvement.
·Co-create actionable roadmaps with clear objectives and KPIs to achieve shared goals.
·Gather feedback directly from key accounts, ensuring our solutions remain aligned with their evolving needs and priorities.
·Forecast future needs and potential challenges, leveraging our expertise to provide proactive solutions and recommendations.
2.Support Outside Sales Team (30%)
·Assist the outside sales team in day-to-day maintenance of existing accounts:
·Coordinate internally to ensure timely and accurate order processing, addressing any discrepancies or issues promptly.
·Act as a liaison between the outside sales team and other internal departments such as finance, logistics, and customer service.
·Monitor account health metrics, flagging potential issues to the outside sales representatives and proactively addressing minor concerns before they escalate.
·Serve as a point of contact for outside sales regarding product information, order processing, and account management:
·Streamline communication channels, ensuring queries from the sales team are routed to the correct departments and addressed swiftly.
·Provide a feedback loop, collecting insights from the sales team about market trends, competitor activities, and customer feedback, and relay this information to relevant internal teams.
3.Continuous Improvement & Problem-Solving
·Implement the Fortive Business System (FBS) tools and methodologies to drive operational excellence and continuous improvement in the sales process.
·Engage in regular training and upskilling sessions to stay updated on FBS methodologies.
·Facilitate brainstorming sessions, using FBS principles, to identify bottlenecks and provide innovative solutions.
Qualifications:
·3- 5 years of experience in sales or account management, with a proven track record of success in key account growth.
·BS Business or related field
·Exceptional interpersonal and communication skills.
·Strong analytical, problem-solving, and organizational skills.
·Proficient in CRM software and Microsoft Office Suite.
Sales Account Manager • Fayetteville, North Carolina, US
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