Reservations Manager

About Stylus :

Stylus is an acoustic salon for cultural exploration in the heart of the Lower East Side. Conceived as a world class sonic environment, it is home to ephemeral artistic experiences that will foster conversation, contemplation and connection. With an architectural space both intimate and adaptive, Stylus will bring together thought-leaders and innovators from the worlds of performance, science, technology, music, film and food. Conceived in collaboration with the world’s leading audio experts, a variety of listening rooms will host talented vinyl “selectors” and unique live performances. A recording and podcast studio with a green room is also accessible to members and their teams. Seasonally inspired, locally sourced small plates will be prepared by our in-house culinary team, helmed by Michelin-starred chef Anita Lo and an international rotation of visiting chefs.

The Reservations Manager / Maitre'd will be responsible for leading our reservations team and provide vital support to the Front-of-House (“FOH”) and daily operations. This position is key to ensuring the seamless coordination of membership bookings, membership relations, floor planning, managing the front door, and diving in the floor during service as needed.

Essential Job Duties & Responsibilities

RESERVATIONS MANAGEMENT / MEMBERS RELATIONS

• Oversee reservation platforms (SevenRooms and PeopleVine) in conjunction with the FOH management team including the F&B Director and Head of Membership with precision and efficiency.
• Manage members bookings, noting special requests, dietary needs, and profiles via PeopleVine and SevenRooms.
• Coordinate private dining and large-party inquiries with FOH leadership and events teams.
• Optimize table flow, minimize no-shows, and maintain a strategic seating plan.
• Build and maintain a detailed membership database to support personalized service.
• Handle member requests or concerns with discretion, empathy, and professionalism.
• Respond to emails and SMS text messaging from members in a courteous and hospitable manner adhering to the Stylus standards and protocols.
• Serve as the communication bridge between members and the FOH team to ensure seamless experiences.

ADMINISTRATIVE SUPPORT

HOSPITALITY AND SERVICE

STAFF MANAGEMENT

STANDARDS

QUALIFICATIONS

PHYSICAL REQUIREMENTS

Stylus offers competitive compensation, commuter benefits, dining discounts, paid time off, and health, dental, vision, and voluntary benefits package, and the chance to be part of a dynamic, art-focused community!

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!  Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team!

Stylus NYC Inc is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.