Service Desk Technician

A company is looking for a Service Desk Technician to provide first-level technical support for hardware, applications, operating systems, and networking.

Key Responsibilities

Act as the initial point of contact for technical support, assisting users via phone, chat, and ticketing systems

Deliver technical support for computer hardware, software, networks, telephony systems, and peripherals

Manage user accounts, including password resets, permissions, and group assignments

Required Qualifications

Associate's Degree in Information Technology or equivalent experience in IT Support or related field

Experience performing in a remote office environment

Experience administering Microsoft Windows operating systems and Office products

Strong understanding of Active Directory and Microsoft 365 administration

Working knowledge of TCP / IP network protocols