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Communications + Admin Specialist
Communications + Admin SpecialistActivate Talent • Anaheim, CA, US
Communications + Admin Specialist

Communications + Admin Specialist

Activate Talent • Anaheim, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Communications + Admin Specialist

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Notable press : Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee Food & Wine - Best Cold Brew Coffee Concentrates

Key Role Responsibilities

Outreach :

  • Connect with social media influencers and content creators and potential retailers that align with our brand values and target audience.
  • Experience / ability to identify influencers is a plus, but not required.
  • Foster relationships with influencers and retailers through consistent communication and collaboration.
  • Maintain and update outreach records in our CRM system.

Customer Experience & Support :

  • Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
  • Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
  • Generate reports on customer feedback and service metrics to identify trends and improve processes.
  • Administrative :

    Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.

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