Employee Benefits, Vice President

Overview

AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. How you'll make an impact The Employee Benefits Vice President works with the senior executive team, branch management, sales and service staff to address the organization’s critical focus on operational discipline. The successful candidate in this role will be responsible for building and leading a multi-site (US locations) shared services team with a potential span of control over 75 – 100 people within 2 to 3 years.. This includes both large and small projects with a focus on company-wide scale areas of cost reduction/containment, performance improvement, service enhancement, product development, and other operational initiatives. Construct and lead the development of a Shared Services Model organization to address critical business issues such as organizational effectiveness, growth strategy, management reporting, customer service and overall performance improvement. Develop and lead a team with a focus on operational discipline, review/document process improvement hypotheses and analyze data and outcomes. Analyze and reengineer business processes, with input from management and staff. Document "as-is" processes and information flows and develop "to-be" process flows and process change diagrams to identify needed organizational and workflow changes. Support the development of action plans, including time frame, work to be performed, sequence of events, etc. Plan and execute the transition plan of services from one location to the new shared service center(s) in an organized and effective manner. #LI-JW1 About You Required: Bachelor's Degree and 10+ Years of experience in client support services and support services optimization, strategy and execution 5 + years of experience managing/developing and/or building a customer-focused help desk team for both strategy development and process improvement Client-focused individual with large scale process changes Proven leadership within Executive level teams (project or otherwise) Demonstrated ability to think both strategically and tactically Strong project management skills Experience within a management consulting arena Appropriate licensing as required. Preferred but not required: MBA preferred Demonstrated development of support centers and support process definition for on/offshore resources Solid quantitative and qualitative analytical skills. Ability to gather, synthesize and analyze data to draw logical conclusions. PMP designation preferred Behaviors: Must be highly organized in order to prioritize and meet deadlines and must be able to persuade others to provide items needed to complete job within pre-established timeframes. Must be amiable when encountering difficult situations with vendors and coworkers and have developed problem solving skills that allow tasks to be completed with the minimal amount of supervision. Must have initiative and be properly assertive in presenting new ideas to supervisors and management. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.