Talent.com
IT Process Analyst
IT Process AnalystNationsBenefits • Plantation, FL, US
IT Process Analyst

IT Process Analyst

NationsBenefits • Plantation, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Company Overview :

NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Position Summary :

The IT Business Process Analyst is responsible for driving process optimization, service quality, and operational excellence across the IT organization. This role applies ITIL, Lean, and Six Sigma methodologies to streamline workflows, eliminate waste, reduce variability, and enhance the overall performance of IT services.

Serving as a key interface between IT and business units, the analyst ensures IT services are predictable, standardized, customer-focused, and continuously improved. The ideal candidate has strong analytical capabilities, exceptional communication skills, and a proven ability to transform complex operational challenges into measurable, repeatable solutions.

Key Responsibilities :

Service Management & Process Optimization (ITIL)

  • Evaluate and improve IT processes across the ITIL service lifecycle (Incident, Request, Problem, Change, Asset, Knowledge).
  • Conduct end-to-end process mapping, gap analysis, and workflow redesign to ensure consistency and adherence to ITIL best practices.
  • Drive Continual Service Improvement (CSI) initiatives, including the development of KPIs, performance baselines, and trend analysis.
  • Align IT processes with business outcomes to improve service reliability, responsiveness, and stakeholder satisfaction.
  • Develop and maintain IT process documentation, SOPs, and service catalogs.

Lean & Six Sigma-Based Efficiency Improvements

  • Apply Lean principles to identify and eliminate waste, improve cycle time, and increase throughput in IT workflows.
  • Use Six Sigma tools (e.g., SIPOC, fishbone, Pareto, RCA, DMAIC) to resolve recurring quality issues and reduce incident variability.
  • Conduct root cause analysis (RCA) and drive corrective / preventive action plans (CAPA).
  • Support automation and digitization of manual tasks using workflow automation tools.

    • Cross-Functional Collaboration & Business Partnership

  • Act as a liaison between IT and business units to capture requirements, understand process pain points, and improve service alignment.
  • Facilitate collaboration between service owners, technical teams, and business stakeholders.
  • Communicate process changes, service updates, and improvement initiatives clearly and effectively.
  • Support business readiness, training, and change adoption for new or updated IT processes.

    • Quality Control & Service Performance

  • Implement quality assurance checks for IT processes, service requests, onboarding / offboarding, and vendor interactions.
  • Monitor service performance through KPIs, OKRs, dashboards, and SLA reports.
  • Develop visibility tools for leadership, including performance metrics, trend reports, and continuous improvement insights.
  • Ensure process compliance with regulatory and audit requirements (HIPAA, HITRUST, PCI, SOC2).

    • IT Operations Support & Governance

  • Oversee IT ticket queue governance to ensure prioritization and SLA adherence.
  • Maintain and optimize IT asset management processes (hardware, software, licenses).
  • Support change management by assisting with impact assessments, communication, and validation steps.
  • Assist in vendor and contract management activities to support procurement, invoicing, and performance tracking.

    • Qualifications : Required

  • Bachelor’s degree in IT, Business, Engineering, or related field, or equivalent experience.
  • 2–4 years in IT operations, service management, or process analysis role.
  • Experience with ITIL frameworks, Lean methodologies, or continuous improvement practices.
  • Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice).
  • Strong analytical, process mapping, and documentation skills.
  • Proficiency in Microsoft 365 (Excel, Teams, SharePoint).

    • Preferred

  • ITIL Foundation certification (or higher).
  • Lean Six Sigma Yellow or Green Belt certification.
  • Experience developing KPIs, dashboards, and performance metrics.
  • Knowledge of automation tools such as Power Automate, Jira Workflows, ServiceNow workflows, or scripting fundamentals.
  • Experience in regulated industries (healthcare, finance, or insurance).

    • Soft Skills

  • Strong written and verbal communication skills.
  • Detail-oriented with excellent organizational and follow-through abilities.
  • Ability to work effectively with both technical and non-technical teams.
  • Strength in facilitating meetings, workshops, and collaborative problem-solving sessions.
  • Continuous improvement mindset with a proactive approach to surfacing and solving problems.
    • [job_alerts.create_a_job]

    It Analyst • Plantation, FL, US

    [internal_linking.similar_jobs]
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data Annotation • Plantation, Florida
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Legal Expert - AI Trainer

    Remote Legal Expert - AI Trainer

    SuperAnnotate • Lauderhill, Florida, US
    [filters.remote]
    [job_card.full_time]
    In this hourly, remote contractor role, you will review AI-generated legal analyses and / or generate expert legal content, evaluating reasoning quality and step-by-step issue-spotting while providin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Fraud Ops Analyst

    Fraud Ops Analyst

    NationsBenefits • Plantation, FL, US
    [job_card.full_time]
    NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.We partner w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Engineer

    Data Engineer

    NationsBenefits • Plantation, FL, US
    [job_card.full_time]
    NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.We partner w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    HRIS Senior Analyst - Workday

    HRIS Senior Analyst - Workday

    Hays • Miramar, FL, United States
    [job_card.full_time]
    This role supports HR, Payroll, Talent, and Recruiting teams by administering and optimizing Workday Human Capital Management (HCM) modules. The ideal candidate will have deep Workday expertise, str...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tech - IR Tech

    Tech - IR Tech

    HCA Westside Regional Medical Center • Plantation, FL, United States
    [job_card.full_time]
    HCA Westside Regional Medical Center.Magnet Medical is committed to providing accurate and transparent information regarding advertised pay for job positions. However, it's important to note the fol...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Fraud Investigation Support Analyst I (Hybrid) Miami Lakes, Florida

    Fraud Investigation Support Analyst I (Hybrid) Miami Lakes, Florida

    BankUnited • Miami Lakes, FL, United States
    [job_card.full_time]
    The Investigations Support Analyst is a key role in the Fraud Investigations Unit of the Corporate Fraud Division.This position is responsible for level 1 (documentation) case management of externa...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Analyst

    Senior Analyst

    Zobility • Miramar, FL, United States
    [job_card.full_time]
    Seeking a highly motivated and skilled professional for a critical customer-facing Contractor, Service Contract and Warranty role that operates at the intersection of business, compliance, and exec...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Data Engineer

    Senior Data Engineer

    3Core Systems • Plantation, Florida, United States
    [job_card.temporary]
    Location : Plantation, FL (Hybrid – 4 Days a week onsite).Duration : 6 Months Contract to Hire.Data Platform Infrastructure & DevOps. Administer, optimize, and scale our Databricks Lakehouse environ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    BSA OFAC Specialist

    BSA OFAC Specialist

    Amerant Bank • Miramar, FL, US
    [job_card.full_time]
    The BSA OFAC Specialist is primarily responsible for reviewing and researching potential matches to government sanctions or internal watch lists. Responsible for querying the 314a list and reviewing...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Analyst Programming

    Senior Analyst Programming

    VITAS Healthcare • Miramar, FL, United States
    [job_card.full_time]
    Design, Specify, and Develop infrastructure software for the Hospice Patient Management / Billing system.Coordinate and gather information requirements that will be used for the development of the ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Analyst

    Data Analyst

    Quality Talent Group • Miami Gardens, Florida, United States
    [job_card.full_time]
    Our client is a leading force in advancing safer, smarter AI technology.Their work has been featured in.They have built a global community of expert contributors and have paid more than.No contract...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    EH&S Process Safety Expert

    EH&S Process Safety Expert

    Axelon Services Corporation • Davie, FL, US
    [job_card.full_time]
    Job Title : EH&S Process Safety Expert).Shift Schedule : M-F 8A - 5P but will need to support off-shifts as needed for sampling events). Duration : 6 + months, possibility to extend contingent assignme...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Pre-Analytical Assistant I

    Pre-Analytical Assistant I

    Careers Integrated Resources Inc • Miramar, FL, US
    [job_card.full_time]
    Tuesday - Saturday 7 : 00 am – 11 : 00 am - 1st Shift.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    MES Functional Analyst (Manufacturing Execution Systems) Miami Lakes, FL

    MES Functional Analyst (Manufacturing Execution Systems) Miami Lakes, FL

    Cordis • Miami Lakes, FL, United States
    [job_card.full_time]
    When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Services Principal Approver

    Account Services Principal Approver

    TradeStation • Plantation, FL, US
    [job_card.full_time]
    TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.At TradeStation, we're ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    OFAC Analyst 2 (Remote)

    OFAC Analyst 2 (Remote)

    BankUnited • Miami Lakes, FL, United States
    [job_card.full_time]
    The primary purpose of this position is to review and analyze customer information and activity for compliance with sanctions laws using various methods, such as (but not limited to) an automated O...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Performance Improvement Analyst (Remote, India)

    Performance Improvement Analyst (Remote, India)

    Arise Virtual Solutions Inc. • Miramar, FL, United States
    [filters.remote]
    [job_card.full_time]
    Since 1994, Arise Virtual Solutions Inc.Service Partners in the BPO industry.Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]