Outreach Executive I

Role Description

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Core Responsibilities

• Sales

  Generating leads by effectively engaging Medicare senior community through event execution and local community outreach

  Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

  Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from:

  Leads driven through Digital channels

  Leads generated by other Outreach Executives

  Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

  Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)

• Relationship Management

  Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

  Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient

  Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee

  Other duties as assigned

What we're looking for

• Ability to quickly connect and influence the right people

• Comfortable with navigating external barriers to create a positive experience

• Ability to manage priorities simultaneously

• Team player and contributor to the overall effectiveness of the team

• Sales and/or healthcare experience a plus

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

• Someone who embodies being 'Oaky'