Video Conferencing Support Team Lead

Job Title: Video Conferencing Team Support Lead
Reports to: Senior Project Manager

Location: Portland, WA

Pay range: $61,500-70,000k (Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community. Our success is driven by the extraordinary talent of our team members, and we are committed to fostering a workplace where employees thrive.

Since 1954, Cochran has played a major role in designing and installing electrical and technological infrastructure throughout the Pacific Northwest and across the country. With expertise in electrical, security systems, audio/visual, communications, service, and maintenance, our dedication to fresh thinking and proven execution is full-service.

Our values are proven, not explained:

• Be Transparent.
• Be Kind.
• Be Accountable.
• Be Respectful.
• Be Proactive.
• Be Inspired.
• Be Brilliant.
  

We've brought skylines, arenas, factories, even robots to life. While our technology evolves, our commitment to excellence never wavers. We're ready to light the way, will you join us?

About the Role

The Video Conferencing (VC) Team Lead oversees Tier one enterprise video conferencing support, hybrid collaboration support across conference rooms, executive offices, and large corporate events for a core customer account. This role ensures reliable meeting experiences, manages room technologies, and leads the VC Team in delivering exceptional support for high-visibility events.

Key Responsibilities:

• Manage conference room setup, resource mailboxes, scheduling permissions, and One Button To Push configurations.
• Provide full-duration, in-person support for VIP and executive meetings and high-visibility events.
• Oversee the VC Team mailbox, calendar, and ServiceNow queues.
• Troubleshoot and support Microsoft Teams, Zoom, Cisco systems, and multi-system workflows.
• Create and maintain documentation; train VC team members.
• Support temporary guest WiFi accounts and room reclassification requests.
• Coordinate event planning, testing, and on-site support for VIP webinars and meetings.
• Provide daily Corporate Conference Center room support, including equipment setup and user coordination.
• Audit and test conference room technologies (Cisco, ClickShare, HDMI, Miracast, microphones, speakers, monitors).
• Manage and publish the weekly VC Conference Room Dashboard.
• Administer Zoom accounts, including meeting/webinar creation, reporting, and user assistance.
• Assist with Microsoft Teams meeting support and feature guidance.
• Coordinate new VC installations, cabling checks, testing, and Evoko programming.
• Manage room resource creation, One Button To Push access, and scheduling permissions.
• Produce user documentation such as brochures, table tents, wallpapers, and how-to guides.
• Manage VC loaner equipment, including mobile VC carts, monitors, projectors, speakers, and adapters.

In this role, you will have the opportunity to:

• Problem Solve Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Demonstrates attention to detail. Collects and researches data.
• Customer Service - Responds promptly and politely to requests for service and assistance; meets commitments.
• Team Work Balances team and individual responsibilities; Gives and welcomes feedback.
• Written Communication - Writes clearly and informatively. Presents numerical data effectively. Writes and speaks English fluently.
• Change Management Develops workable implementation plans. Communicates changes effectively.
• Adaptability Adapts to changes in the work environment, manages competing demands; Able to deal with frequent change, delays or unexpected events.
• Safety Observes safety procedures
• Oral Communication Speaks clearly; listens and gets clarification.

We are looking for someone with the following competencies:

• High School Diploma required.
• Two-year college or university program certificate is a plus
• Two+ years related experience in AV and/or video conference tier one support.
• Strong technical knowledge of Microsoft Teams, Zoom, and general AV/VC systems.
• Previous management or team lead experience preferred.
• Excellent customer service and communication skills, especially with executives.
• Ability to stay calm and professional during live, high-pressure events.
• Experience managing shared mailboxes, process documentation, or event support.
• AV/VC support background, ServiceNow experience, or IT operations exposure preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Experience with Microsoft Office Suite; Spreadsheet software and Project Management software

Why Cochran?

Company Benefits

PTO | 401k | Medical, Dental & Vision | Life Insurance | Seven Paid Holidays | Voluntary Benefits | EAP

Other compensation bonuses are eligible.

DEIB Statement

Cochran, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Statement

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cochran, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, including the application process. To request a reasonable accommodation, contact: hr@cochraninc.com.

Compensation (Pay Range): $61,500 - $70,000 [Salary, Exempt]

An employee's compensation level within the range will be based on several factors, including but not limited to geographic location, experience, relevant education, qualifications, skills, organizational needs, and performance.

Join Cochran and bring your expertise in Electrical Construction to a company dedicated to innovation and excellence. We are excited to welcome a leader who will be pivotal in our continued growth and success!