Technician

About Us:

Mood Media is the worlds leading experiential media company optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions Mood leverages advanced digital technology curated and original creative content and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500000 customer locations in over 140 countries Mood reaches 165 million consumers each day.

General Summary:

The Technician is responsible for all aspects of installation maintenance and repair of commercial audio and visual systems including installing and servicing audio video commercial sound systems and drive-thru equipment. A Tech should possess good customer service skills an attention to detail and the ability to multi addition the Technician must be able to take on tasks with very little supervision exercise independent judgment in performing such tasks and complete them in a quick and efficient manner. Excellent in person and remote communication skills are a must. The Tech must be willing and able to drive a van and maintain a driving record that meets the companys insurability criteria. This is a field tech role with a service area in and around Washington state with some work in Idaho and Oregon (Portland area). Some overnights (10%).

Essential Job Functions and Responsibilities:

• Physically installing servicing maintaining and troubleshooting all types of commercial audio video and satellite systems and drive-thru technology at client works sites. Responsibilities include working indoors and outdoors; working at heights getting tools and equipment to/from and working on/in rooftops ceilings crawl spaces and other tight or difficult spaces using ladders and other devices; and testing/diagnosing systems to insure all is in proper working order; all in accordance with company safety requirements.
• Diagnosing sound equipment imbalances by listening for audio defects.
• Reviewing client history on company database to insure the appropriate tools AV equipment and systems are available upon reaching the job site(s) and adding to client history notes and all related updates based on work performed.
• Applying technical knowledge of electronics and networking principles in determining equipment and cabling placement as well as diagnosing malfunctions and applies such skills in installing or restoring equipment operations.
• Resolving system problems for clients in a timely efficient and professional manner.
• Advising clients of system or equipment upgrades and enhancements based on his/her technical and product knowledge.
• Participating in training provided by the company or through the company as required and obtaining/maintaining licenses and/or certifications as required by local or state mandates to perform company work.
• Completing notes paperwork timekeeping and other clerical aspects related to the job in a timely and accurate manner.
• Performing visual and manual Safe Job Performance Assessments prior to performing work at client sites adhering to safety rules and processes while performing work.
• Maintaining using and operating company vehicles and equipment in a safe and secure manner advising management of any problems with the vehicle or other equipment immediately to facilitate repair and adhering to company policy with regard to such equipment and driving practices. This may involve long periods of driving to client locations.
• Physically maintaining a clean organized kiosk; which includes stocking shelves and stacking equipment; breakdown packaging and disposing of such packaging items for shipment and conducting inventory counts.
• Other duties as assigned by management

Essential Job Qualifications:

High School plus 1 year of other specialized schooling

Equivalent Experience: Technical High School diploma in electrical program plus 2 years wiring and cabling experience

Level of experience required:

1 year to 3 years

Required certification or licenses:

• Valid drivers license
• MN Power Limited Technicians License
• Portland Oregon Low Voltage License
• MA Rhode Island Low Voltage Contractors License
• CT CT Low Voltage Contractors License
• WA WA ELO6
• CTS preferred
• *CBA Requirements where applicable

Knowledge/Skills/Abilities

• Ability to troubleshoot and problem solve
• Ability to make decisions with little oversight
• Good customer service skills with the ability to positively represent the company at client locations
• Good communication skills both written and verbal
• Basic understanding of NEC codes for installation of communication cable
• Ability to operate a multimeter and impedance meter
• Able to use the company issued laptop and mobile devices for work purposes

For further information about Mood Media please visit.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria without discrimination based on age disability ethnic origin gender marital status race religion responsibility for dependents sexual orientation gender identity or other characteristics protected by applicable governing laws.