Inside Sales Representative

Job Description

Job Summary : Senior Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers. As the most experienced members of Inside Sales, Sr. Inside Sales Reps are responsible for managing customer relationships and driving new business.

Job Duties :

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional / national customer accounts;
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
• Meeting and exceeding top and bottom line sales and gross profit goals both individually and a cohesive sales team;
• Sell and service customers providing pricing and product application information;
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
• Input all orders into sales order system in a timely manner;
• Schedule orders according to customer requirements;
• Source materials that NEFCO does not keep in stock through interaction with purchasing team;
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
• Keep supervisors apprised of customer issues as warranted;
• Provide promotional literature and product information as requested;
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales meetings.

Qualifications :