Field Service Technician

Since 1917, Globe Machine has been a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper.

The Field Service Technician is an integral, customer-facing role within the Customer Support department. This role reports to the Customer Support Manager and works cross-functionally with Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location.

This position requires extensive travel, with an estimated 80% of the time spent traveling both domestically and internationally.

This role offers a competitive base salary of $60,000–$70,000 DOE, plus travel-based bonuses tied directly to time in the field.

Field Service Technicians who enjoy travel and time in the field commonly earn total annual compensation between $80,000 and $110,000, with top performers exceeding that range driven by the amount of travel and time spent on customer sites.

ESSENTIAL DUTIES:

Office Responsibilities:

• Assist in the preparation of quotations for service visits and equipment upgrades.
• Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Create detailed plans for installation, startup, and commissioning including schedule, tasks, resources, tools and equipment.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site.
• Safely operate overhead cranes, forklifts, and manlifts.

On-Site Responsibilities:

• Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects.
• Provide training to customer and customer's employees in the operation and maintenance of Globe equipment.
• Clearly and professionally interact with customer regarding status of commissioning.
• Provide repair and repair supervision for Globe manufactured equipment.
• Prepare detailed, daily service reports of onsite activities and submit to customer and manager.
• Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit.
• Other duties as assigned.

QUALIFICATIONS:

• 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required.
• Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other engineering drawings to determine proper work procedures.
• Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of AutoCAD 2012 and Microsoft Office required.
• Demonstrated experience with material handling equipment, wood products or paper industries desired.
• Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required.
• Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required.
• Proven ability to use hand, power and precision tools and gauges required.
• Must be able to safely operate overhead cranes, forklifts, and manlifts.
• Must be able to obtain a certified field service certificate.
• Must possess a valid driver's license and possess, or be able to obtain, a Passport and Transportation Workers Identification (TWI) card.
• Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards.