Talent.com
Senior Alliance Director, Global - Talent Community
Senior Alliance Director, Global - Talent CommunityCharlotte Staffing • Charlotte, NC, US
Senior Alliance Director, Global - Talent Community

Senior Alliance Director, Global - Talent Community

Charlotte Staffing • Charlotte, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Alliance Director, Global

CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers page and apply directly to any positions that interest you.

Position Scope : The Global Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. The Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery across multiple services lines (FM, PJM and A&T) and multiple regions (AMS, APAC and EMEA) by providing direction and oversight to enable the account teams to positively contribute and comprehensively manage the fulfilment of our commitment to this Global client. Through the development and execution of an Account Business Plan, the Global Alliance Director will be responsible for the profitable revenue growth and profit targets of the global account portfolio. The successful candidate is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.

The responsibilities for this position include, but are not limited, to the following :

P&L, Contract Management and Governance :

  • Accountable for financial performance of a global, 3X account
  • Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
  • Leads the sponsorship essential to deliver against the contract, managing scope interpretation as required
  • Ensures fulfilment of "promise" to customer - sets tone and culture for the way GWS delivers
  • Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services
  • Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development :

  • Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client
  • Demonstrates credibility and thought leadership, influencing business outcomes
  • Manages enterprise-wide client relationships at senior levels acting as an extension of the client's executive management team
  • Creates alignment between customer need & organizational delivery
  • Manages issue escalation and resolution

    • Strategic Planning & Value Creation :

  • Builds account plans and strategies to drive Account Growth
  • Acts as an expert in the client's business, culture and strategy by pro-actively contributing to the improvement of the client's business.
  • Supports growth through the development and execution of an Account Business Plan
  • Influences the client's planning and budgeting process to enhance value and optimize performance
  • Represents the client's best interests externally and internally to GWS
  • Strategic interpreter of needs and identifier of new value-added services
  • Accommodates, plans, integrates portfolio contraction & expansion
  • Ensures the successful management of scope expansion & renewal activities
  • Establishes and executes resource & people strategy

    • Service Delivery Integration and Assurance :

  • Act as a champion of the Integrated Account model to deliver upon the combined CBRE commitments to the client.
  • Acts as single point of contact for account related communication to and from the senior client
  • Act as team leader and be responsible for provision of all services that touch the client & manage escalation processes
  • Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership
  • Manages in a matrix environment
  • Manages Client business changes that impact service delivery

    • Leadership :

  • Directs and leads the account leadership team that consists of direct and matrix reporting responsibilities
  • Lead employee engagement initiatives to sustain progress the account has made, and drive change where needed.
  • Advancing diversity and inclusion culture in our organization
  • Multi regional and multi service line responsibilities

    • Safety and Controls :

  • Responsible for ensuring world-class safety performance by CBRE and subcontractor employees, by instilling and reinforcing a positive, steadfast safety-first culture.
  • Directs and provides overall strategic management of the account's global compliance program to ensure adherence to CBRE and client compliance and controls requirements
  • World-class safety and controls compliance is a "license-to-operate" expectation and must be supported by effective management control systems. Procedures need to be established, maintained, and tested to ensure compliance.

    • Skills / Qualifications :

  • Demonstrated hands on / direct impact on business outcomes.
  • Strong fiscal management with the ability to articulate understanding of P&L, Balance Sheet and Cash Flow management. Direct experience improving all three.
  • A history of developing strong trusted advisor status with clients. Engenders feelings of trust as an initial impression. History of looking for win / win solutions. Examples of successfully de-escalation of issues. Effective regardless of client.
  • High level of personal credibility, customer relationship management, networking and interpersonal skills
  • Strong understanding of building operations especially critical & Industrial environments with strong FM operational background and experience
  • Strong written and verbal communication skills. MS Office Suite competencies.
  • Proven experience as a visionary leader
  • Proven track record in the development & implementation of strategic plans
  • Significant experience managing customer accounts across North America, APAC and EMEA and working knowledge of labor laws in those regions
  • Significant experience leading multiple service lines across multiple regions and delivering on the value proposition of having a single globally integrated service provider
  • Demonstrated ability to take full accountability for team performance and ensure client and CBRE expectations are achieved.
  • Proven and tested safety leadership experience and competency in both office and manufacturing environment
  • History of data-driven decision making enabled by solid data analytics and a drive for increased automation
  • Experience leading teams and operations in a manufacturing environment (aligns with portfolio make-up and the operational mindset of primary client)
  • Ability to effectively navigate in a matrix organization
  • Exceptional collaboration skills, and ability to ensure productive collaboration amongst regional and service line leaders on account
  • Experience managing various contracts and commercial models, and success delivering on savings commitments (e.g. fixed price, savings guarantee)
  • Continuous improvement mindset with history of delivering innovation that is recognized by the client
  • Strong communication skills
  • Extensive real estate industry knowledge and trends
  • Consultative skills
  • Ability to prioritize
  • Interprets and manages risk using systems that demonstrate appropriate control and validation of risk mitigation measures

    • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

  • Equal Employment Opportunity :
  • CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
  • Candidate Accommodations :
  • CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

    • CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women / Minorities / Persons with Disabilities / US Veterans)

    [job_alerts.create_a_job]

    Talent Community • Charlotte, NC, US

    [internal_linking.similar_jobs]
    Senior Director Advisory Services

    Senior Director Advisory Services

    Premier, Inc • Charlotte, NC, United States
    [job_card.full_time]
    Senior Director Advisory Services.The Senior Director is responsible for managing a book of business across multiple customers of 5 million or more in sales and revenue. This position will be primar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    P&C Core Insurance Transformation Engagement Director

    P&C Core Insurance Transformation Engagement Director

    Capgemini • Charlotte, NC, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    P&C Core Insurance Transformation Engagement Director.This role demands a visionary leader who can innovate and drive change while collaborating effectively with stakeholders across various fun...[show_more]
    [last_updated.last_updated_variable_days]
    Dir, Strategic Partnership

    Dir, Strategic Partnership

    Extended Stay America • Charlotte, NC, United States
    [job_card.full_time]
    The Director, Strategic Partnerships is responsible for total account management of their assigned portfolio of ESA's highest value strategic accounts. Responsibilities include account penetration, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Leadership Development

    Director of Leadership Development

    Ally Financial • Charlotte, NC, US
    [job_card.full_time]
    Director Of Leadership Development.This role is on a hybrid schedule in our Charlotte or Detroit office only a few days weekly with some remote days. As the Director of Leadership Development, you w...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Director, Business Development

    Senior Director, Business Development

    We One • Charlotte, NC, US
    [job_card.full_time]
    Senior Director, Business Development.We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of prod...[show_more]
    [last_updated.last_updated_30] • [promoted]
    National Business Director

    National Business Director

    Syneos Health / inVentiv Health Commercial LLC • Charlotte, NC, United States
    [job_card.full_time]
    There's one thing you do that's exceptional : lead.While reporting to the Syneos Health VP of Field Sales and dotted line into client Leadership, the National Business Director will lead the hiring ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager; Community Development (Union & Anson Counties)

    Senior Manager; Community Development (Union & Anson Counties)

    United Way of Greater Charlotte • Charlotte, NC, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    POSITION TITLE : Senior Manager, Community Development Serving Union and Anson Counties.DEPARTMENT : Philanthropy and Donor Engagement. United Way of Greater Charlotte is boldly investing in what if.W...[show_more]
    [last_updated.last_updated_variable_days]
    Associate Regional Director

    Associate Regional Director

    Allspring Global Investments • Charlotte, NC, United States
    [job_card.full_time]
    Work where your ideas have impact.Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet cl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    People Analytics & Operations Lead (Hybrid)

    People Analytics & Operations Lead (Hybrid)

    Belk • Charlotte, NC, US
    [job_card.full_time]
    People Analytics & Operations Lead.The People Analytics & Operations Lead is responsible for elevating our understanding of workforce trends and influencing data-driven decision-making across the o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager / Director, Investor Relations

    Senior Manager / Director, Investor Relations

    North Carolina Staffing • Charlotte, NC, US
    [job_card.full_time]
    Senior Manager / Director, Investor Relations Hybrid.Come make the world and accelerate your success.It takes great people to achieve greatness. People with a sense of purpose and integrity.People w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Business and Data Analytics – Member Value

    Director, Business and Data Analytics – Member Value

    USAA • Charlotte, NC, United States
    [job_card.full_time]
    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Category Insights and Analytics

    Director, Category Insights and Analytics

    Advantage Solutions • Charlotte, NC, United States
    [job_card.full_time]
    Director, Category Insights and Analytics.US-IL-Chicago | US-MO-Saint Louis | US-NC-Charlotte | US-TX-Dallas | US-MA-Boston. Primary Posting Location : City.Primary Posting Location : State / Province...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Divisional Director of Resident Engagement

    Divisional Director of Resident Engagement

    TerraBella Senior Living • Charlotte, NC, US
    [job_card.full_time]
    About TerraBella Senior Living : .TerraBella Senior Living is the proud operator of more than 50 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Ke...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Corporate Transformation Director

    Corporate Transformation Director

    Brightspeed • Charlotte, NC, United States
    [job_card.full_time]
    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Strategic Pursuit Leader Senior Director - Client Growth (US based Remote Role)

    Strategic Pursuit Leader Senior Director - Client Growth (US based Remote Role)

    NTT DATA • Charlotte, NC, US
    [filters.remote]
    [job_card.full_time]
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Global Consulting Senior Associate

    Global Consulting Senior Associate

    Willis Towers Watson Plc • Charlotte, NC, US
    [job_card.full_time]
    Global Consulting Senior Associate.This is a senior global consultant role with a wide range of engagement across our US mid-market H&B business. The role encompasses supporting go-to-market sales e...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Partnerships and Strategic Initiatives

    Director, Partnerships and Strategic Initiatives

    American Oversight • Charlotte, NC, US
    [job_card.full_time]
    Director of Partnerships and Strategic Initiatives.American Oversight is a nonpartisan, nonprofit watchdog that advances truth, accountability, and democracy by enforcing the public's right to gove...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, People Analytics and Transformation - Hybrid

    Director, People Analytics and Transformation - Hybrid

    XPO • Charlotte, North Carolina, United States
    [job_card.full_time]
    What you’ll need to succeed as a Director, People Analytics and Transformation at XPO Minimum qualifications : Bachelor’s degree in data science, HR, Business, or related field 7 years in HR analyti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]