Parts Phone Service Tech

Job Description

Job Description

Description :

Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility.
• Use internal databases and catalogs to locate correct parts based on customer needs.
• Provide basic technical support and troubleshooting for parts and equipment.
• Process parts orders accurately and efficiently.
• Coordinate with the service and warehouse teams to ensure timely fulfillment.
• Maintain customer records and update order status in CRM or order systems.
• Follow up on backorders, returns, and warranty claims.

Requirements : Requirements