Director of Revenue Management

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Director of Revenue Management to join the resort. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Director of Revenue Management will be responsible for maximizing overall hotel revenue across rooms, food & beverage, and event spaces. This leader will design and implement competitive pricing and distribution strategies, ensuring Andaz Miami Beach outperforms its market rivals.

Key responsibilities include:

·Driving topline revenue and profitability through strategic inventory management

·Producing accurate forecasts to set ambitious yet achievable hotel goals

·Supporting sales & marketing initiatives with data-driven insights

·Mentoring and developing revenue analysts, reservations, and operations managers

·Overseeing reservations and upsell programs to optimize guest spend

Position Responsibilities/ Essential Functions

· Analyze short- and long-term forecasting, analyze trends in group inventories & rates to include occupancy, goals, product line and strategic sales goals.

· Analyze and monitor marketing channels, key and other account production. Ensure that all major channels of distribution effectively support the hotel and maintain rate parity.

· Conduct a weekly strategy meeting to evaluate pricing strategies and availability control.

· Update all channels of distribution as needed with rate or inventory restrictions.

· Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate and rooms profit over the dates in question.

· Work with each department to develop property-specific strategies to ensure positive growth.

· Establish appropriate goals and benchmarks to effectively measure performance.

· Monitor and analyze the competition weekly through competitive shops, internet, news reports to identify selling strategies and emerging trends.

· Work to drive appropriate market mix and segmentation for the resort to maximize revenue, ADR, and REVPAR index within Competitive Set

· Lead resort to deliver best in class results when compared to luxury lifestyle comp. set. KPI’s to include: Total Revenue, ADR, REVPAR, RMI Index, Business Mix and TREVPAR

· Explore and provide variations in the market mix, which would stimulate additional revenue without increasing costs.

· Work on all Revenue Management projects as requested e.g. implementing formal End of Month reporting process at each hotel, providing roll up reporting for corporate users and the brand team, etc.

· Develop and implement succession planning for Revenue Management talent.

· Management of OTA Extranets

· Continuously audit content on hotel website and OTA partners providing feedback to Marketing Team

· Partner with Digital and Field Marketing Team assessing strategy and appropriate spend to maximize financial returns and exposure

· Lead, hire, train and coach Reservations Agents

· Perform other related tasks as required.

Andaz Miami Beach is now recruiting a Director of Revenue Management to join the resort. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Director of Revenue Management will be responsible for maximizing overall hotel revenue across rooms, food & beverage, and event spaces. This leader will design and implement competitive pricing and distribution strategies, ensuring Andaz Miami Beach outperforms its market rivals.

Key responsibilities include:

·Driving topline revenue and profitability through strategic inventory management

·Producing accurate forecasts to set ambitious yet achievable hotel goalsProducing accurate forecasts to set ambitious yet achievable hotel goals

·Supporting sales & marketing initiatives with data-driven insightsSupporting sales & marketing initiatives with data-driven insights

·Mentoring and developing revenue analysts, reservations, and operations managersMentoring and developing revenue analysts, reservations, and operations managers

·Overseeing reservations and upsell programs to optimize guest spendOverseeing reservations and upsell programs to optimize guest spend

Position Responsibilities/ Essential Functions

· Analyze short- and long-term forecasting, analyze trends in group inventories & rates to include occupancy, goals, product line and strategic sales goals.

· Analyze and monitor marketing channels, key and other account production. Ensure that all major channels of distribution effectively support the hotel and maintain rate parity.

· Conduct a weekly strategy meeting to evaluate pricing strategies and availability control.

· Update all channels of distribution as needed with rate or inventory restrictions.

· Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate and rooms profit over the dates in question.

· Work with each department to develop property-specific strategies to ensure positive growth.

· Establish appropriate goals and benchmarks to effectively measure performance.

· Monitor and analyze the competition weekly through competitive shops, internet, news reports to identify selling strategies and emerging trends.

· Work to drive appropriate market mix and segmentation for the resort to maximize revenue, ADR, and REVPAR index within Competitive Set

· Lead resort to deliver best in class results when compared to luxury lifestyle comp. set. KPI’s to include: Total Revenue, ADR, REVPAR, RMI Index, Business Mix and TREVPAR

· Explore and provide variations in the market mix, which would stimulate additional revenue without increasing costs.

· Work on all Revenue Management projects as requested e.g. implementing formal End of Month reporting process at each hotel, providing roll up reporting for corporate users and the brand team, etc.

· Develop and implement succession planning for Revenue Management talent.

· Management of OTA Extranets

· Continuously audit content on hotel website and OTA partners providing feedback to Marketing Team

· Partner with Digital and Field Marketing Team assessing strategy and appropriate spend to maximize financial returns and exposure

· Lead, hire, train and coach Reservations Agents

· Perform other related tasks as required.

Qualifications

·Undergraduate degree in Hospitality, Business or Finance
·Three Years of Experience as a Director of Revenue Management at a luxury lifestyle resort
·Deep Understanding of Miami Beach Market, Current Trends and Pricing Strategy
·Strong organization and analytical skills
·Intermediate or expert skill level in the use of the Microsoft Office Excel and related data management systems.
·Technically strong in managing systems such as IDEAS G3, OPERA, RMT, Reserve, Envision and Cognos.
·Skilled in delivering effective presentations to senior leadership and ownership partners
·Prior Experience with managing revenue in a Forbes Four or Five Star rated property preferred

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

·Free room nights, Discounted and Friends & Family Room Rates

·Medical, Dental, and Vision Insurance with only a 30-day waiting period!

·401K with company match

·Free Parking

·Generous Paid Time Off

·Paid Family Bonding Time and Adoption Assistance

·Tuition Reimbursement

·Employee Stock Purchase Plan

·Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!