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Front Desk Overnight Attendant
Front Desk Overnight AttendantUFC Gym • Hollywood, FL, US
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Front Desk Overnight Attendant

Front Desk Overnight Attendant

UFC Gym • Hollywood, FL, US
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  • [job_card.full_time]
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Job Description

Job Description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Front Desk Customer Service

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

  • Keeps front desk and lobby neat and clean at all times
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

    • REQUIRED QUALIFICATIONS :

    Knowledge, skills & abilities :

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail

    • Minimum certifications / educational level :

  • High school diploma or GED required
  • Current CPR / AED certification
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    Front Desk Attendant • Hollywood, FL, US

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