Process Improvement Lead (Hybrid, Chicago, IL)

Process Improvement Lead

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc., is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include: + U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024-2025, 2025-2026. + Chicago Sun Times Chicago's Best Workplaces 2024 + Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management) + Forbes America's Best Small Employers 203 By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you. Hybrid Schedule: In office 3-5 times a month and as needed based on business needs

Objective of Position

The Process Improvement Lead is responsible for identifying, analyzing, and optimizing business processes to drive efficiency, quality, and value across the organization. This role partners with cross-functional teams and supports the Office of Operational Excellence and Transformation by delivering measurable improvements aligned with strategic priorities.

Duties and Responsibilities

+ Identify, evaluate, and prioritize process improvement opportunities across business units + Lead process mapping, analysis, and redesign initiatives to eliminate inefficiencies and enhance performance + Facilitate workshops and working sessions with stakeholders to gather requirements and build consensus + Develop and implement process improvement plans, including documentation, training, and change management support + Monitor and report on process improvement outcomes, ensuring alignment with organizational goals and KPIs + Collaborate with Data & Reporting Analysts to quantify impact and track benefits realization + Integrate AI capabilities, including chatbots, and document processors, into business processes + Support transformation projects by providing process expertise and integrating improvements into broader initiatives + Promote a culture of continuous improvement by sharing best practices and encouraging innovation + Prepare executive-level presentations and reports for the Office of Operational Excellence and Transformation + All other duties as assigned Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

Qualifications

+ Bachelor's degree in Finance, Operations, Management, or a related field + 5+ years of experience in process improvement, business analysis, or operational excellence, preferably in financial services + Financial or accounting acumen; audit experience plus + Strong analytical and problem-solving skills, process mapping and redesign experience + Proficiency in Visio, Excel, data analysis/reporting tools + Familiarity with core business systems (Salesforce, FIS, nCino) and emerging AI technologies + Excellent communication, facilitation, and stakeholder management skills + Experience driving change and delivering results in cross-functional, matrixed environments + Proven ability to implement measurable process improvements + Knowledge of process improvement methodologies and best practices + Collaborative, adaptable, and thrives in dynamic environments

Physical Demands/Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The salary range for this position is between $104,000 to $129,000. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.