Our client is seeking a Customer Service Specialist in Austin, TX for a full-time direct hire opportunity. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at problem-solving, and enjoys supporting customers throughout their full service lifecycle.
Customer Service Specialist Role:
As the Customer Service Specialist, you will play a critical role in providing professional, timely, and high-quality customer support across the full service lifecycle. This position ensures excellent customer experiences by guiding clients through service requests, inquiries, complaints, and lifecycle management processes using structured tools and customer care models. You will serve as a designated specialist for specific areas of circular technology serviceshelping to shape processes, refine documentation, and provide training to colleagues and customers. The Customer Service Specialist collaborates closely with internal teams such as finance, funding, product management, logistics, and operations to support complex customer needs and improve overall service delivery.
Onboard customers and set up lifecycle services, including contract management and credit limits
Manage inbound customer service requests via phone, email, portal, and additional channels
Support customers across all phases of the lifecycle for circular technology services
Document processes, create instructions, and train internal teams in specialized areas
Handle complex and escalated customer cases
Guide customers and internal stakeholders using subject matter expertise
Manage service updates, changes, and additions, including end of term actions
Collaborate cross-functionally to ensure accurate and efficient service delivery
Provide qualified leads to sales teams
Participate in development projects and contribute to the enhancement of services and processes
Actively suggest improvements and support service innovation efforts
Customer Service Specialist Background Profile:
Bachelor's degree in Business Administration or equivalent
34 years of Customer Service experience
Experience prioritizing multiple tasks in a fast-paced environment
Strong documentation, instruction, and training skills
Proficiency with Word, Excel, and general business applications
Ability to work independently and collaboratively
Adaptable, solution-minded, and motivated with a positive attitude
Experience with Tier 1 and Tier 2 service support is a plus
Strong process understanding and ability to support service deployment and improvements
Features & Benefits:
Comprehensive medical, dental, and vision benefits
Generous paid time off and holiday schedule
Inclusive, collaborative, and supportive work environment
Career growth within expanding circular technology services
Opportunity to work closely with cross-functional teams and influence service development
Professional culture that values training, innovation, and continuous improvement
Stable direct-hire role with long-term growth potential
Customer Service Specialist • Austin, TX, US
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