Manager, Post Support Engineering

Manager, Post Support Engineering

The Manager of Post Support Engineering will lead a team of engineers responsible for supporting our cloud-based and on-prem environments for NBCUniversal O&T. The core responsibilities include (but are not limited to) overseeing day-to-day Post Production ticket escalation across multiple cloud platforms, ensuring all staff is documenting and is trained on new processes and technology. This position requires a thorough understanding of Avid, Adobe, Resolve, encoding and various asset management systems.

Responsibilities :

• Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence.
• Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues.
• Deliver monthly performance and operational reporting to senior leadership and business units.
• Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients.
• Lead weekly engineering conversations, Onboarding sessions for new business units.
• Regular one-on-one coaching and career development conversations with team members.
• Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint.
• Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements.

Basic Requirements :

Desired Characteristics :

Additional Requirements :

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.