Sr Product Manager, Testing and Quality Assurance - 63_2-9030

Senior Product Manager

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on Sinchs Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we Dream Big, Win Together, Keep it simple, and Make it Happen. These values are our foundation!

Sinch Email is seeking an experienced Senior Product Manager to own and evolve our Product portfolio focused on enabling customers to test, validate, and optimize email rendering, accessibility, and deliverability performance, including Mailgun Inspect and Email on Acid. In this role, you will drive the strategy, roadmap and execution for tools that enable testing, QA workflows and flawless rendering of emails across clients and devices.

Your Impact & Responsibilities

• Partner with key stakeholders-Design, Engineering, Data, Support, Marketing, and Sales-to identify gaps and opportunities, prioritize initiatives, and deliver impactful features that drive customer value.
• Lead the strategy and roadmap for Mailguns QA and testing tools, defining how our platform enables customers to ensure email quality at scale.
• Serve as the subject matter expert for testing workflows, engagement analytics and rendering QA to ensure a best-in-class product experience.
• Conduct market analysis, customer research and competitive benchmarking to identify opportunities for growth and innovation in testing and deliverability intelligence.
• Define the strategy for how testing and QA intersect with deliverability intelligence and analytics across the Sinch Email platform.
• Prioritize and manage a product backlog focused on testing, accessibility and QA features based on business impact and technical feasibility.
• Define and communicate product requirements, user stories, epics and success metrics, tracking initiatives through to successful release.
• Collaborate with cross-functional and interdepartmental teams to develop go-to-market strategies, technical documentation and educational resources (eg, technical documentation, developer guides, integration tutorials).
• Analyze product metrics, customer feedback and market trends to refine strategy and inform roadmap decisions.
• Engage with customers and industry experts to gather insights, validate features and ensure Sinch Emails testing and QA tools stay ahead of market needs.
• Communicate product plans to and gain stakeholder support from executives, peers and cross-functional teams.
• Engage with developers, marketers and email communities (eg, Email Geeks) and external partners to gather feedback, foster adoption and expand awareness.
• Design both developer and marketer workflows, ensuring consistency between API-driven testing and visual UI testing experiences.

Requirements

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration : Atlanta, GA; Chicago, IL; Denver, Colorado; San Antonio, TX.

Benefits :