Talent.com
Community Relations Representative ($21.35 - $25.87)
Community Relations Representative ($21.35 - $25.87)Irvine Company • Irvine, CA, US
Community Relations Representative ($21.35 - $25.87)

Community Relations Representative ($21.35 - $25.87)

Irvine Company • Irvine, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Summary:

Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.


Skills required for Customer Relations Representatives include but are not limited to: time-management, effective verbal and written communication, and organization.

Key Responsibilities:

  • Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
  • Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
  • Positively contributes to the financial performance of the operating unit.
  • Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
  • Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
  • Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
  • Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
  • Other duties as assigned.

Variances in responsibilities may exist by operating unit.

Minimum Qualifications / Other Expectations:

  • High School Diploma or equivalent work experience.
  • One year experience in customer service environment preferred.
  • Excellent customer service skills and a desire to help people.
  • General business acumen with the ability to handle basic accounting principles and concepts.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to drive a motor vehicle or golf cart may be required.
  • Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
  • Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds.
  • In-town travel may be required.
  • Ability to work on weekends, holidays and evenings.
  • Regular, consistent and timely attendance.
  • Proficient computer skills and with software such as Google Calendar, Sheets, and Docs.

Community Details:

Communities of Responsibility: Pacifica Place
Unit Count: 896

Compensation:

Base Pay Range: $21.35 - $25.87

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#LI-Onsite

[job_alerts.create_a_job]

Community Relations Representative ($21.35 - $25.87) • Irvine, CA, US

[internal_linking.similar_jobs]

Behavioral Health Clinical Supervisor

AMI NetworkIrvine, CA, United States
[job_card.full_time]

Behavioral Health Clinical Supervisor.Irvine, CA | $105K–$110K | Full-Time (On-Site).Join a mission-driven, integrated behavioral health team where you’ll play a key leadership role in shaping clin...[internal_linking.show_more]

 • [job_card.promoted]

Community Manager

Asset LivingCorona, CA, US
[job_card.full_time] +1

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...[internal_linking.show_more]

Licensed Mental Health Therapist (LMFT, LCSW, LPCC) - Tustin, CA

LifeStance HealthTustin, CA, US
[job_card.full_time]

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Director, Career Services and External Relations

InsideHigherEdClaremont, California, United States
[job_card.full_time] +1

Equal Opportunity and Nondiscrimination Statement .In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer.Th...[internal_linking.show_more]

 • [job_card.promoted]

Resident Support Services Team Lead

FirstService CorporationIrvine, CA, United States
[job_card.full_time] +1

Description Job Overview: The Resident Support Services Team Lead is a key contributor, supporting the Director of Client Experience oversight of the Resident Support Services (RSS) team.The role d...[internal_linking.show_more]

 • [job_card.promoted]

Senior Community Manager - Global Gaming Community (Remote)

Turtle Rock StudiosIrvine, CA, United States
[filters.remote]
[job_card.full_time]

A leading game development studio in Irvine, California is seeking a Senior Community Manager.This role requires managing community engagement for live games, excellent communication skills, and ex...[internal_linking.show_more]

 • [job_card.promoted]

Therapy Team Leader

Encompass Health Corp.Tustin, CA, United States
[job_card.part_time]

Occupational Therapy Team Leader Career Opportunity Lead with Purpose in Occupational Therapy Seeking a career transcending the ordinary? Join Encompass Health where your leadership skills matter.E...[internal_linking.show_more]

 • [job_card.promoted]

Public Relations

TradeJobsWorkForce92623 Irvine, CA, US
[job_card.full_time]

Public Relations Job Duties: Responds to requests for information from the media.Establishes and maintains cooperative relationships with consumer, community, employee, and public interest groups....[internal_linking.show_more]

 • [job_card.promoted]

Community Manager

TradeJobsWorkforce92606 Irvine, CA, US
[job_card.full_time]

Community Manager Job Duties: Manages a portfolio of communities that includes apartments, homes, townhomes, and/or condominiums.Guides, assists, and recommends courses of action for Board members ...[internal_linking.show_more]

 • [job_card.promoted]

Senior Project Manager (Community Development + Housing)

Harris & AssociatesIrvine, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]

Who We Are Our Community Development + Housing team partners with municipalities to plan, analyze, and implement solutions that strengthen communities.We provide end-to-end support—from policy deve...[internal_linking.show_more]

People Business Partner

GHDIrvine, CA, United States
[job_card.full_time]

GHD has an immediate opportunity for a People Business Partner (PBP) working with our West region.The People Business Partner is responsible for aligning HR strategies to the business objectives fo...[internal_linking.show_more]

 • [job_card.promoted]

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausSan Clemente, CA, US
[filters.remote]
[job_card.full_time] +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]

 • [job_card.promoted]

Store Associate

CVS HealthDana Point, CA, United States
[job_card.full_time] +1

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who ...[internal_linking.show_more]

 • [job_card.promoted]

Senior Associate - Corporate Restructuring

Crete Professionals AllianceIrvine, CA, United States
[job_card.temporary]

Senior Associate Corporate Restructuring.Our newest addition to the Crete Professionals Alliance family, Force 10 Partners is hiring!.Force 10 Partners is a nationally recognized financial advisory...[internal_linking.show_more]

 • [job_card.promoted]

Community Standards Representative

FirstService ResidentialLadera Ranch, CA, US
[job_card.full_time] +1

Community Standards Representative.LARMAC’s residential community through the implementation of the architectural and enforcement processes as outlined in the governing documents.This is done by ro...[internal_linking.show_more]

Community Engagement Associate

Peak PointRancho Cucamonga, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]

We partner with nonprofit organizations to raise awareness and funding for impactful community programs.Our team is driven by purpose, growth, and the opportunity to make a real difference in the c...[internal_linking.show_more]

Associate Customer Relations Representative

Applied Medical Distribution CorporationRancho Santa Margarita, CA, United States
[job_card.full_time]

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion.Our company has been developing an...[internal_linking.show_more]

 • [job_card.promoted]

Senior Living Community Managers

Resort Lifestyle CommunitiesDana Point, CA, United States
[job_card.full_time]

Please Note: This is NOT a remote position.This position requires living on-site at one of our Communities.Qualified applicants must be willing to relocate and reside on-site as a condition of empl...[internal_linking.show_more]