Warranty Administrator

Warranty Administrator

Shuttlewagon, a Wabtec Company, is a pioneer in the mobile railcar mover industry, providing innovative, powerful, and eco-friendly solutions for railcar handling since 1967. Known for its versatile diesel and all-electric railcar movers, Shuttlewagon designs equipment that allows operators to safely and efficiently move railcars within rail yards and industrial facilities. As part of Wabtec, Shuttlewagon continues to lead in sustainable rail solutions, combining cutting-edge technology with a commitment to operational efficiency and environmental responsibility. The business is looking for its next Warranty Administrator to manage the warranty process from claim initiation to resolution. The Warranty Administrator works with highly capable and experienced team members at the Shuttlewagon Kansas City headquarters.

How Will You Make A Difference?

As a Warranty Administrator, you will serve as the central point of contact for warranty claims, ensuring they are processed accurately and efficiently. The Warranty Administrator plays a key role in strengthening customer relationships and supporting business operations by ensuring timely and accurate claim processing, maintaining clear communication with stakeholders, and minimizing service delays. Your attention to detail and coordination across departments helps build trust, improve service efficiency, and uphold the company's reputation for reliability and responsiveness. You will collaborate across departments, maintain detailed records, and communicate with customers and manufacturers to resolve issues and uphold warranty standards.

What Will Your Typical Day Look Like?

The Warranty Administrator:

• Reviews and processes warranty claims in accordance with manufacturer guidelines
• Maintains detailed records of warranty work, including parts, labor, and claim status
• Coordinates with service, parts, and other departments to ensure timely claim resolution
• Communicates with customers, technicians, and manufacturers to resolve warranty issues
• Orders and tracks warranty parts to avoid delays in repairs
• Stays current with manufacturer bulletins and warranty procedures
• Identifies and resolves issues or delays in the warranty process
• Ensures compliance with company and manufacturer standards
• Performs other job-related duties assigned by management

What Do We Want To Know About You?

High school diploma or equivalent (required). Technical trade/vocational education (preferred). Associate degree in business administration or related field (preferred plus). Experience in warranty administration or service coordination. Strong communication and organizational skills. Attention to detail and problem-solving abilities. Proficiency in Microsoft Office Suite, especially Excel. Familiarity with warranty policies and procedures. Ability to work independently and manage multiple tasks. Commitment to ethical standards and trust.

Additional Information

Ability to sit or stand for extended periods. Use of hands and fingers to operate computer and office equipment. Occasional lifting of files or office materials up to 25 pounds. Clear vision and hearing required for communication and documentation. Ability to wear PPE when on the shop floor.

Working Conditions: Work is primarily performed in an office environment with occasional visits to the shop floor. The role requires attention to detail, consistent communication, and the ability to manage multiple priorities in a fast-paced setting.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty. Our job titles may span more than one career level. The salary rate for this role is currently $28-$34. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress. We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we've got you.