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IT Help Desk Support - Level I (MSP)
IT Help Desk Support - Level I (MSP)K2 Staffing • Renton, WA, US
IT Help Desk Support - Level I (MSP)

IT Help Desk Support - Level I (MSP)

K2 Staffing • Renton, WA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include : Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities

  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure.
  • Password resets
  • IP Phone setup
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation
  • Printer install (Canon / HP)
  • Assisting onsite technical lead with various IT-related projects.
  • New User On-boarding

Qualifications & Requirements

  • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.

    • Employment Type : Full time Location : Renton, WA

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