9-1-1 Trainee Dispatcher / Lateral Dispatcher

Overview

Are you good at multi-tasking and working under pressure? Does working in a “state of the art” modern facility with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Are you looking for stable full-time employment with a defined retirement plan (pension)? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here! Join us in making a difference in our community – one call at a time!

About Us

We are a forward-thinking public safety agency located just North of Seattle, in the beautiful Pacific Northwest. We are grateful to be surrounded by mountains, water, city life, and an abundance of outdoor recreation and cultural activities. People who work here are dedicated to serving our community and making a positive, meaningful impact. By joining our team, you’ll have the satisfaction of knowing your work directly benefits the safety and wellbeing of our community of over 800,000 Snohomish County residents. We are seeking individuals that have a desire to be a part of our public safety community and provide the help during emergency needs.

Why You Should Apply :

• Make a Difference :   You’ll play a crucial role in emergency response, helping people in urgent situations, ensuring their safety and the safety of First Responders arriving on scene.
• Career Growth Opportunities :   Start your career in public safety with pathways for advancement. Continuous training and mentorship provided.
• Wellness Program :   Access to mental health resources, on-site wellness room (gym) for physical wellness, and other wellness initiatives to support your overall well-being and work-life balance.
• Technology :   We are a state-of-the-art Dispatch Center, committed to leveraging technology and AI to enhance our services to our community.
• Stable full-time employment with a defined benefit retirement plan. We aren’t going anywhere!

What we offer :

Snohomish County 911 offers an attractive compensation and benefits package that includes :

Job Summary

Join a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities within Snohomish County. We pride ourselves on the level of dedication our teams bring to the table, and we want you to be a part of it!

If you want to make a difference in your community, then let us help you shape that passion through our fully paid training program and turn it into a career of a lifetime!

We are a driven organization, and our teams leverage technology to connect directly with police officers, firefighters, EMS, search and rescue teams and members of the public. A 911 Dispatcher’s job is much more than answering 911 calls and includes supporting responses with more than 43 public safety agencies.

Key Job Responsibilities

Responsibilities and Duties

Snohomish County 911 is a consolidated 9-1-1 communications center providing Police, Fire & EMS services to the community and first responders. Snohomish County is home to nearly 800,000 and is the third largest county in Washington State. Public Safety 911 is a rewarding career where our teams have opportunities to make lasting differences in people’s lives each and every day. Trainee Dispatchers learn how to take 9-1-1 calls and non-emergency calls, dispatch law enforcement, and dispatch fire departments / EMS. Upon completion of the extensive training program, you will become a Cross-Trained Dispatcher (current top step $44.51 / hr) and perform duties as a call-taker, police dispatcher, and fire dispatcher.

Training

Training is provided in both classroom and on-the-job settings. This position requires the completion of an extensive training program, which takes approximately one year. Trainees need to successfully complete 9-1-1 Call Taking and Police Dispatching training, the certifications for which are listed below and provided by the employer. Travel within WA State for state certification may be required, covering two separate, one-week training sessions during the first year of employment.

Qualifications

Qualifications and Skills

Supplemental Information

Snohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911’s application process for applicants with disabilities by contacting our office via email or phone during normal business hours.

SNO911 will not accept incomplete application packets. Only applicants possessing the stated qualifications, education and experience will be considered for the position.