Talent.com
Document Processor Lead
Document Processor LeadEducational Credit Management Corporation • Hybrid,MN,Minneapolis
Document Processor Lead

Document Processor Lead

Educational Credit Management Corporation • Hybrid,MN,Minneapolis
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary :

Under limited directions, serves as an expert in the processing of the rehabilitation documents, resolves the more complex customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Measures the quantity of rehabilitation accounts and updates reports
  • Conducts quality assurance audits by reviewing accounts for accuracy and communicates results with employees while providing coaching
  • Acts as first point of contact for questions for Rehabilitation Document Processors
  • Receives and logs rehabilitation documents
  • Reviews documents for completeness and accuracy
  • Reviews FRED schedules and financial statements to ensure they match documents
  • Inputs information on various screens and fields to reflect results of review
  • Updates notes in FRED and EPIC as necessary
  • Follows up with staff and borrowers as appropriate to resolve discrepancies
  • Complies with all ECMC Group Policies
  • Performs other duties as assigned

QUALIFICATIONS

EDUCATION and EXPERIENCE

  • High School or GED
  • 3 or more years' experience in a call center or high-volume operations environment

    • KNOWLEDGE, SKILLS and ABILITIES

  • Strong data entry skills
  • Effective written and verbal communication skills with the ability to clearly and effectively convey information to individuals or groups. This includes the ability to choose the appropriate method or methods of communication.
  • Proficient knowledge and skills working in a computer-based office suite environment, Microsoft Windows or Mac Office
  • Ability to work with high volumes efficiently and accurately
  • Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
  • Basic analytical and problem-solving skills
  • Strong customer service and telephone communication skills with the ability to anticipate, understand and manage customer expectations
  • Ability to manage conflicting priorities and handle multiple tasks / projects concurrently
  • Ability to consistently carry out job responsibilities

    • SUPERVISION / CONTACTS :

  • Reports to– Manager Internal Collections
  • Direct Reports – N / A

    • WORK ENVIRONMENT

    Office : Work is normally performed in a typical interior / office environment that requires normal safety precautions (such as in typical office or administrative work).

    PHYSICAL DEMANDS

    Sedentary work : Job involves sitting most of the time; walking, lifting, bending, standing etc. may be minimally required.

    TRAVEL

    Rarely if at all – less than 10% of the time.

    ADDITIONAL PERTINENT INFORMATION :

    The hourly range for this position is $25.00 - $29.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, and geographic location.

  • Required to work normal hours to successfully perform the job responsibilities
  • May require occasional overtime
  • Significant data entry
  • High volume document processing
  • Frequently subjected to interruptions, multiple calls and inquiries
  • The noise level in the work environment is usually quiet to moderate

    • ECMC Group also provides a comprehensive benefits package :

  • Health & wellness benefits :  Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Financial benefits :  Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days / year and commuter subsidy.
  • Education benefits :  Tuition reimbursement up to $10,500 / year for approved programs and student loan payment reimbursement up to $4,800 / year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
    • [job_alerts.create_a_job]

    Document Processor • Hybrid,MN,Minneapolis

    [internal_linking.similar_jobs]
    Document Processor Lead

    Document Processor Lead

    ECMC Group • Minneapolis, MN, United States
    [job_card.full_time]
    ECMC Group is a nonprofit corporation focused on helping students succeed.Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as fundi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Entry Product Support - No Experience

    Data Entry Product Support - No Experience

    GLOCPA • Coon Rapids, Minnesota
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    In-Home Product Tester – No Fees, No Experience, $25-$45 / hr

    OCPA • Nowthen, Minnesota, us
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Postal Mail Processor

    Postal Mail Processor

    Postal Jobs Source • Minneapolis, MN, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Information Governance Operations Analyst

    Information Governance Operations Analyst

    Taft Stettinius & Hollister LLP • Minneapolis, MN, United States
    [job_card.full_time]
    Taft is seeking an Information Governance Operations Analyst to support our Information Governance team in our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis or Min...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Delivery Driver - Flexible Schedule

    Delivery Driver - Flexible Schedule

    DoorDash • St. Francis, MN, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Software Engineer

    Software Engineer

    Leidos Inc • Eagan, MN, United States
    [job_card.full_time]
    The Transportation Solution division within the Leidos Health & Civil sector is seeking a Software Engineer who will be a member of a dynamic team working United Kingdom (UK) NATS Flight Data Proce...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Document Specialist

    Document Specialist

    H2O Innovation • Anoka, MN, United States
    [job_card.full_time]
    O Innovation is a smart water treatment solutions company.We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted expert...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Document Specialist

    Document Specialist

    Blue Star Partners, LLC • Minnetonka, MN, United States
    [job_card.full_time]
    Minnetonka, MN – 100% onsite – Local candidates only.Hours over 40 will be paid at time and a half.W-2 only, Temp to hire potential. The Document Specialist will be responsible for ensuring the accu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Postal Mail Processor

    Postal Mail Processor

    The Postal Service • Minneapolis, MN, US
    [job_card.full_time] +1
    NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Software Engineer

    Lead Software Engineer

    Relativity • Minneapolis, MN, United States
    [job_card.full_time]
    Are you looking to be in a workplace where colleagues inspire one another, working together to build AI software solutions?. We're looking for a Lead Software Engineer to join our Relativity Privacy...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Principal Software Engineer

    Senior Principal Software Engineer

    Leonardo DRS • Burnsville, MN, United States
    [job_card.full_time]
    The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nuclear Medicine Tech Job in Coon Rapids, MN - $4,465 per Week (2 Years Experience Needed)

    Travel Nuclear Medicine Tech Job in Coon Rapids, MN - $4,465 per Week (2 Years Experience Needed)

    Vetted Health • Coon Rapids, MN, US
    [job_card.full_time]
    Vetted is seeking a Nuclear Medicine Tech for a travel job in Coon Rapids, Minnesota.Must have 2+ years of experience.This contract pays approximately $19,349 / month gross. Contract length : 13 weeks ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Document Reviewer

    Document Reviewer

    KLDiscovery • Eden Prairie, MN, United States
    [job_card.full_time]
    KLDiscovery, one of the largest national eDiscovery providers, is currently seeking attorneys who are actively licensed in any U. We have an ongoing need for Document Reviewers.Document Reviewers wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data Annotation • Coon Rapids, Minnesota
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Locum Physician (MD / DO) - Hematology and Oncology - $90 to $105 per hour in Coon Rapids, MN

    Locum Physician (MD / DO) - Hematology and Oncology - $90 to $105 per hour in Coon Rapids, MN

    LocumJobsOnline • Coon Rapids, MN, US
    [job_card.full_time] +1
    Doctor of Medicine | Hematology and Oncology.LocumJobsOnline is working with Aya Locums to find a qualified Hematology and Oncology MD in Coon Rapids, Minnesota, 55433!. Aya Locums has an immediate ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Application Processor

    Senior Application Processor

    VirtualVocations • Minneapolis, Minnesota, United States
    [job_card.full_time]
    A company is looking for a Senior Application Processor.Key Responsibilities Audit and input life insurance application data, ensuring accuracy and compliance with company guidelines Troubleshoo...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Sr Configuration Analyst - Rating and Pricing systems - Remote

    Sr Configuration Analyst - Rating and Pricing systems - Remote

    UnitedHealth Group • Minnetonka, MN, United States
    [filters.remote]
    [job_card.full_time]
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...[show_more]
    [last_updated.last_updated_30] • [promoted]