MART DRIVER BOSTON

Job Description

Job Description

MassHealth transportation drivers are expected to be courteous, adhere to scheduled pick-up times, only travel to approved locations, and not use headphones or cell phones while driving. They provide curb-to-curb service, meaning they may offer assistance getting in and out of the vehicle, but are not required to assist beyond that point. Drivers must wear company-branded ID badges and should not make unscheduled stops. Members should receive a welcome letter from their assigned transportation broker, which includes contact information for scheduling rides and addressing concerns.

Company Description

Approved Locations :

Drivers can only take you to addresses approved on your transportation form.

Escorts :

An escort can accompany you if needed for translation or assistance, and this can be noted on the transportation request form.

During Your Ride

Professional Conduct :

Drivers should be courteous and respond to your needs.

No Unscheduled Stops :

Drivers are not allowed to make unscheduled stops at places like pharmacies.

Cell Phone Usage :

Drivers are forbidden from wearing headphones, talking on cell phones, or texting while the vehicle is moving.

Arrival Times :

Drivers can be up to 15 minutes late for a pickup, but if they are later, you should contact your broker. They must wait until at least 10 minutes past your scheduled pickup time.

After Your Ride

Report Issues :

If a driver is over 15 minutes late or has other issues, report it to your transportation broker.

Company Description

Approved Locations : \r\nDrivers can only take you to addresses approved on your transportation form. \r\nEscorts : \r\nAn escort can accompany you if needed for translation or assistance, and this can be noted on the transportation request form. \r\nDuring Your Ride\r\nProfessional Conduct : \r\nDrivers should be courteous and respond to your needs. \r\nNo Unscheduled Stops : \r\nDrivers are not allowed to make unscheduled stops at places like pharmacies. \r\nCell Phone Usage : \r\nDrivers are forbidden from wearing headphones, talking on cell phones, or texting while the vehicle is moving. \r\nArrival Times : \r\nDrivers can be up to 15 minutes late for a pickup, but if they are later, you should contact your broker. They must wait until at least 10 minutes past your scheduled pickup time. \r\nAfter Your Ride\r\nReport Issues : \r\nIf a driver is over 15 minutes late or has other issues, report it to your transportation broker.