Analyst

Analyst Position

Work place flexibility: Hybrid

This position can be filled as an Analyst II, III or Sr. depending on related experience.

Job summary/purpose: The analyst is responsible for analyzing and optimizing the sales and billing performance of the products and services. This role focuses on collecting and interpreting sales and billing data, identifying opportunities for process improvements, creates presentations and ensuring the products and services comply with all relevant regulations and industry standards. The analyst provides analytical support, assisting with sales and billing reporting, modeling and business case development, presentations, and controls, as well as highlighting key issues and identifying items that may impact profitability.

Job duties/responsibilities:

• Data collection and analysis: Gather and analyze data from various sources, such as accounting and finance, operational metrics, and regulatory reports. Employ strong analytical skills to manipulate large, unstructured datasets to support ad hoc analysis and various presentations. Identify trends, anomalies, and opportunities for operational improvements.
• Process optimization: Evaluate the efficiency and effectiveness of the sales and billing processes supporting the utility's products and services. Collaborate with cross-functional teams to identify and implement process improvements that enhance product performance, customer experience, and regulatory compliance. Provide recommendations on resource optimization to ensure efficient and cost-effective product delivery.
• Regulatory compliance monitoring: Monitor the operational performance of the utility's products and services to ensure compliance with relevant regulations, industry standards, and internal policies. Identify and address any operational issues that may impact regulatory compliance.
• Reporting and dashboarding: Develop and maintains sales and billing performance dashboards and reports for the product management team and other stakeholders. Provide insights and recommendations based on the analysis of data.
• Cross functional collaboration: Work closely with the product team, billing, marketing, sales, and operating company customer service teams to provide data-driven insights and support product-related initiatives. Communicate findings and recommendations and create presentations effectively to various stakeholders, including senior management.

Minimum requirements: Bachelor's degree in technical or business-related field or equivalent work experience.

Minimum experience required of the position:

• Analyst II: 2-4 years of relevant professional experience
• Analyst III: 4-6 years of relevant professional experience
• Analyst Sr: 6+ years of relevant professional experience

Technical skills: Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets. Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.

Functional knowledge: Excellent communication and presentation skills, with the ability to translate complex data into actionable insights. Requires conceptual knowledge of theories, practices and procedures within a discipline. Applies general knowledge of business developed through education or experience.

Business expertise: Experience with utility, specifically products or programs. Experience with or strong eagerness to learn/adopt Agile ways of working.

Leadership: Team-oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management.

Problem solving: Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Intellectual curiosity and creativity Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals.

Impact: Collaborative mindset and the ability to work effectively in a cross-functional team. Must be self-motivated, have high integrity and credibility and be able to work independently. Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams.

Interpersonal skills: Exchanges straightforward information; asks questions and checks for understanding. Ability to communicate effectively in both digital and business settings. Attention to detail. Excellent interpersonal skills, strong verbal and written communication skills