Counter Clerk

Counter Clerk

The Counter Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Counter Clerk must be familiar with machinery, including lifting trucks and all related products. Extensive on the job training and learning must be successful. The Counter Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Counter Clerk will advance in classification as attitude, skill level, and job performance allows.

Responsibilities include:

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver's license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Skills

Required

Verbal Communication

Advanced

Parts Identification

Some Knowledge

Customer Service

Advanced

Written Communication

Advanced

Mechanical

Intermediate

Microsoft Office

Intermediate

Computer

Intermediate

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Education

Required

High School or Equivalent or better.

Experience

Required

Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required.