Store Manager

General Manager

Notice to Applicant about this Employer : You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and / or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Ace Hardware Dillonvale is located in the Dillonvalke shopping center in Sycamore Twp. just 1 mile from Kenwood Mall in Cincinnati, Ohio. We are your neighborhood Hardware Store. Ace is the helpful place!

General Summary

The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.

Essential Duties and Responsibilities Include the Following

Customer Service

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

Store Support Operations

Hiring and Training of Associates

Leadership

Education / Training

High School or GED equivalent required; degree preferred. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience

Must have previous retail management experience. Hardware experience preferred.

Physical Demands

Standing, walking, lifting (up to 25lbs) and climbing.

We offer a great benefits package including : Health Insurance 401k Plan Bonus Plan 2 Weeks paid vacation Salary Negotiable