Quality Control Associate - Mercedes-Benz of Richmond

At Mercedes-Benz of Richmond, part of the Murgado Automotive Group, we are dedicated to providing top-tier luxury vehicles and an unparalleled customer experience. We are passionate about delivering excellence in everything we do, and we are looking for a dedicated and detail-oriented Quality Control Associate to ensure the highest standards of quality in our service department.

As a Quality Control Associate, you will play a vital role in maintaining the reputation of Mercedes-Benz vehicles by inspecting, testing, and verifying that all service work meets the brand’s rigorous standards. This role is critical to ensuring customer satisfaction, safety, and the performance of every vehicle serviced at our dealership. If you are meticulous, committed to quality, and have an eye for detail, we want you on our team!

Inspect vehicles after service or repair to ensure all work is completed to manufacturer standards.

Conduct road tests to evaluate vehicle performance post-repair.

Ensure vehicles are clean and properly prepared for customer delivery.

Work closely with service technicians and advisors to address any issues or discrepancies found during inspections.

Verify that all paperwork, including repair orders, is complete and accurate.

Maintain a clean and organized work area, adhering to safety guidelines.

Assist in maintaining service department quality by identifying trends and suggesting improvements.

Communicate clearly and professionally with service staff and management to ensure smooth operations.

High school diploma or equivalent required; technical or automotive training preferred.

Previous automotive service experience is highly desirable.

Strong attention to detail with the ability to identify issues and inconsistencies.

Basic understanding of automotive systems and repairs.

Excellent organizational and time management skills.

Valid driver’s license with a clean driving record.

Ability to work in a fast-paced environment and meet deadlines.

Strong communication skills and a team-oriented mindset.

Competitive pay based on experience.

Comprehensive benefits package including medical, dental, and vision insurance.

401K retirement plan with company match.

Paid time off and holidays.

Ongoing training and professional development opportunities.

Employee discounts on vehicles, services, and parts.

A supportive and positive work environment with opportunities for career advancement.

At Mercedes-Benz of Richmond, we are committed to providing not only luxury vehicles but also an exceptional customer experience. As a Quality Control Associate, you will play a crucial role in ensuring the satisfaction of our customers and the quality of our service department. Join a dealership where attention to detail and dedication to excellence come together.

If you’re passionate about quality and automotive excellence, we want to hear from you! Apply today by submitting your resume.