Sales Manager

Sales And Marketing Position

Location : Courtyard by Marriott Philadelphia Willow Grove, 2350 Easton Road Route 611, Willow Grove, Pennsylvania, United States, 19090

Schedule : Full Time

Position Type : Management

Expiration Date : 01 / 23 / 2026

This hotel is owned and operated by an independent franchisee, NewcrestImage Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Acts as the on-property sales liaison to drive business transient revenue within specific transient segments (i.e., consortia, wholesale, special corporate, AAA, travel agencies, entertainment, diplomatic, social leisure, etc.). Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops, implements, and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e., area sales, account sales and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business, including orchestrating the transaction (i.e., work with revenue, front office, concierge teams, etc.) as appropriate. Conducts walk-through with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Managing Sales Activities

Achieves transient revenue goals by responding to incoming group / catering opportunities for the property that are within the pre-defined budgeted transient mix.

Understands the overall market (e.g., competitors' strengths, weaknesses, programming, economic trends, supply and demand, etc.) and knows how to sell against them.

Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments by leveraging various tools and systems such as Hoteligence, EMPOWER, GXP, property management system, MRDW etc.

Secures the best opportunities for the property based on market conditions and property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Achieves transient revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Partners with Area Sales, Account Sales, and GSO to identify transient business and achieve revenue goals.

Develops transient sales revenue, operation budgets, and provides forecasting reports.

Works with the management team to create and implement a transient sales / marketing plan addressing revenue, customers, and market.

Assists with selling, implementation, and follow-through of transient sales promotions.

Attends post check-out feedback sessions to understand transient needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

Provides accurate, complete, and effective turnover to Event Management as applicable by segment.

Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.

Conducts walk-throughs and site inspections, as required.

Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Participates in and practices daily service basics of the brand.

Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and / or other appropriate stakeholders.

Verifies successful performance by increasing revenues, controlling expenses, and providing a return.

Previous Hotel Sales

This company is an equal opportunity employer.