Clinical Application Spec I

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Clinical Application Specialist 1 functions as the primary support contact and expert for the clinical application. They work under the direction of the Sr. Manager to configure, build, install and support the application. They coordinate all issues that arise during the project for their application area. Responsibilities include analyzing workflows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. Leads effort to analyze and document project requirement for successful system upgrades. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application. They collaboratively work with all departments as necessary in problem solving issues related to the application, communication, documentation, and in the implementation and maintenance of the application. Documents standard operating procedures for area of responsibility. Design, document and executes application testing and training plans.

EEO / AA / Disability / Veteran

Responsibilities

• 1. Application Development
• Supports application development including system analysis, planning and preparation.
• Demonstrates extraordinary ability to perform the technical skills of the job.
• Works with team members to enhance technical and analytical skills, provide support and provides recommendations and participates in design and code walkthroughs
• Designs, programs and tests conversions, interfaces, reports and other computer programs according to the departmental standards.
• Analyzes the need for development of in-house programs to support the new system, including programs needed to convert data from the old to the new system.
• Identifies and recommends changes in workflow, procedures, forms and / or data to make optimal use of the new system.
• Provides application function, design, and build expertise and experience needed for successful implementation.
• Assists in resolving major design issues and presents options for resolution.
• Analyzes business processes to ensure proper system configuration.
• Logs, tracks, and resolves issues and changes in regards to software code modifications or enhancements.
• Meets with users to determine specifications of particular hardware or software needs.
• Informs management of all issues that are impacting or will impact assigned area / s.
• 2. Teamwork
• Creates and maintains regular status reports to immediate manager
• Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.
• Completes specific task activities as assigned and specified in project plans or application documentation
• Works with training team to develop application specific training curriculum and materials.
• Supports all project team members with application and information systems knowledge.
• Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
• Openly shares information with all team members.
• Willingness to subordinate individual goals for team goals.
• 3. Documentation
• Documents and maintains all required system design and build documents and configures system accordingly.
• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
• Provides expertise and experience to the development of production environment readiness plan.
• 4. Other
• Provides training to other IT staff and user clients as appropriate.
• Coordinates interactions and activities of vendors, both on-site and off-site.
• Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs.

Qualifications

EDUCATION

Bachelor's Degree in Social Work, Counseling, or other applicable area of Behavioral Health required.

EXPERIENCE

3 years clinical experience required. Prior operational responsibilities for system adoption troubleshooting and workflow validation required. Strong workflow and problem solving skills and Operations Improvement experience required. Must have Behavioral Health Experience.

LICENSURE

LCSW or other applicable licencsure in Behavioral Health field.

SPECIAL SKILLS

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. Ability to contribute to detailed technical discussions and revise technical documentation. Familiarity and / or certification in Epic is preferred.

PHYSICAL DEMAND

Must have own reliable transportation as Travel is required between YNHHS facilities

YNHHS Requisition ID

161563