Community Service Officer

Community Services Officer

The Community Services Officer assists campus, students, faculty, staff, and visitors of either campus, elementary, and/or the high school environment. The CSO maintains a safe and secure environment and performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students. This position will be assigned to UCPD, the Charter Schools, and the Lab School.

Employees in these positions are designated as 'essential staff'. Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.

Responsibilities include:

• Assisting students, faculty, staff, and visitors whenever needed and working to maintain a safe and secure environment for the entire community.
• Patrolling campuses on foot and inspecting hallways, stairways, and all other public areas for fire/safety hazards. Reporting any unusual condition or malfunctioning equipment.
• In conjunction with the University Police Department, assisting with investigations of all criminal and suspicious occurrences on school campuses and acting/reporting same.
• Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours.
• Working with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
• Enforcing photo ID policy and parcel inspection policy along with all other University of Chicago policies.
• In the event of emergencies, requesting emergency services assistance, obtaining necessary information, and notifying appropriate personnel giving nature and location of the incident. Evacuating persons from dangerous areas, securing buildings or areas, and/or assisting in disaster situations.
• Responding to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
• Writing reports documenting incidents and calls for service and preparing other written correspondence as needed.
• Maintaining various logs and records; gathering information and preparing routine reports as assigned; entering input, and retrieving a variety of information using a computer.
• Supporting a variety of administrative functions for the department and assisting with projects as needed.
• Providing traffic control at traffic crashes, school dismissal periods, special events, and as necessary.
• Administering information and assistance to the general public; answering citizen inquiries and responding to complaints and requests for services.
• Observing activity and traffic in the assigned area to enforce university rules/regulations; alerting visitors of infractions; removing unwanted or disruptive individuals from university property.
• Assisting in conducting security-related drills.
• Openly supporting the mission and vision of the Department of Safety and Security.
• Providing safety escort services upon request.
• Providing information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
• Establishing and maintaining a close partnership with school administrators and other security personnel.
• Performing a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
• Responding to non-hazardous, non-emergency and other calls for service in-lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
• Writing reports documenting calls for service and preparing other written correspondence as required.
• Providing traffic control at traffic crashes, school dismissal periods, special events, and unusual occurrences.
• Supplying information and assistance to the general public; answering citizen inquiries and responding to complaints and requests for services.
• Providing information to students, faculty, staff and visitors including directions, information about crime prevention, community services, programs and practices.
• Maintaining a variety of clerical and administrative functions in support of the Department and assist with projects as needed.
• Fingerprinting citizens for employment and licensing.
• Maintaining various logs and records; gathering information and preparing routine reports assigned; entering input, and retrieving a variety of information using a computer.
• Openly supporting the mission and vision of the University of Chicago Police Department.
• Completing incident reports and making appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
• Assisting with fire alarm drills or dissemination of information regarding fire alarms.
• Performing other related work as needed.

Minimum qualifications include vocational training, apprenticeships or the equivalent experience in a related field (not typically required to have a four-year degree). Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred qualifications include an associates degree from an accredited college, one year of successful experience performing in a position which requires a high level of service-oriented public contact, and prior security and law enforcement experience working in a K-12 academic environment. Valid driver's license; good driving record is also preferred.

Application documents must be uploaded via the My Experience page, in the section titled Application Documents of the application.