Office & Logistics Operations Coordinator

Responsibilities and Duties

• Verify incoming and outgoing shipments and ensure the accuracy of logistics documents.
• Handle import/export procedures, transportation arrangements, and schedule management.
• Prepare and manage B/L (Bill of Lading), L/C (Letter of Credit), and customs-related documents.
• Track shipment status and communicate promptly with related parties, including customers, suppliers, carriers, and internal staff.
• Manage delivery and shipping schedules to maintain appropriate inventory levels.
• Communicate with customers via phone, email, or in person. Respond to inquiries, handle complaints, and adjust delivery schedules.
• Track shipments and provide prompt, professional support to maintain customer satisfaction.
• Handle incoming and outgoing mail, phone calls, and faxes. Organize documents, make copies, greet visitors, and perform other administrative duties as needed.

Qualifications

• Ability to effectively respond to questions from Management, Staff, clients, and the general public in English. Fluency in Japanes is a plus.
• Ability to apply concepts of basic algebra and geometry and to draw and interpret bar graphs.
• Ability to apply knowledge and sense of understanding to carry-out detailed written or oral instructions.
• Ability to analyze and use various documents (contracts, purchase orders, etc.).
• Ability to use a computer and such applications as Microsoft Windows, Word, Excel, Outlook, and PowerPoint and be able to design custom reports as necessary.
• Must be tactful, mature, flexible and able to successfully respond to multiple work pressures.