Front Desk Receptionist

Description:

We are a drug free workplace. Travel is also required for this position. We have offices in Palm Bay, Melbourne, Viera, and Cocoa Beach.

We are looking for energetic, personable, motivated individuals that are team oriented with excellent customer service skills.

Candidate will be responsible for the following;

• Patient registration and check in, obtaining and updating accurate patient information
• Greet patients, staff and visitors
• Obtain/update patient demographic information
• Screen and process all walk-in patients
• Obtain/update insurance information
• Evaluate patient data to verify all information has been received, completed and signatures obtained
• Scan patient's insurance card and identification
• Ensure that proper authorization or referral is collected
• Manage efficient clinic flow by processing arrivals in a timely fashion
• Check out all patients, collect payment, outstanding balances, and schedule appointments
• Ensure that end of day receipts and charges balance by reconciling monies collected at the end of the day for submission to the accounting department
• Assist other front office personnel as needed
• Answer phone calls in a friendly and professional manner
• Process requests for medical records
• Reschedule patients as needed
• Send/ Receive mail / packages/ Lab specimens for couriers
• Maintain communication throughout the day, with the clinical staff, to optimize patient flow
• Open/ Close office for the day per posted employee schedule
• Cross-training per the needs of the practice
• Other duties as assigned by manager / administration / physician

Requirements:

Requirements & Skills

• Must have good computer skills
• Ability to read and comprehend basic instructions
• Good oral and written communications skills
• Ability to interact and communicate with a caring attitude towards patients of all ages, physicians, and co-workers
• Demonstrate good attendance
• Be punctual and report to the assigned location / workstation as per the posted employee schedule
• Knowledge of EHR systems, EMA experience a plus
• Knowledge of MS Word and Outlook
• Multi-Tasking ability
• Strong organizational skills
• Ability to work as a team member
• Ability to maintain confidentiality of patient records
• High school graduate or equivalent