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ERP Analyst
ERP AnalystBuilding Plastics, Inc. • Memphis, TN, US
ERP Analyst

ERP Analyst

Building Plastics, Inc. • Memphis, TN, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

ERP Application Analyst

Department : Information Technology (I.T.)

Reports to : Brian Walters

Employment Type : Full-Time

Location : Memphis, Tennessee (Onsite)

Position Summary

This role will play a critical, hands-on part in the final stages of the Infor implementation, including configuration, testing, and cutover readiness. After go-live, the position will assume full ownership of the Infor platform as the primary point of contact for all Infor-related inquiries, enhancements, break / fix support, and system administration across the organization. The role is structured to maintain a strategic focus on enterprise ERP management.

Key Responsibilities

  • Participate in the remaining phases of the Infor implementation, including configuration validation, data migration review, user acceptance testing, training support, cutover preparation, and go-live activities.
  • Serve as the primary system administrator for Infor OS, Infor Ming.le, Infor ION, and Infor Document Management (IDM) following go-live.
  • Develop and maintain Mongoose personalizations and custom forms, including drag-and-drop configuration and light scripting.
  • Configure and support ION workflows, API connectors, and integration points (e.g., managed EDI provider ↔ Infor, CRM ↔ Infor, Data Lake).
  • Manage all Infor-related service requests, including security and role modifications, workflow enhancements, reporting and dashboard development, system troubleshooting, and functional support across business units.
  • Administer Infor security roles, Landmark security, multi-tenant configuration, and user provisioning.
  • Address and resolve EDI-related issues in coordination with the managed EDI provider, including troubleshooting transaction failures, mapping discrepancies, and integration interruptions involving Infor.
  • Lead or support Infor upgrades, patches, and configuration changes in partnership with the organization’s Infor implementation provider.
  • Develop and maintain comprehensive documentation for all customizations, configurations, integrations, and business processes within the Infor ecosystem.
  • Perform additional duties and responsibilities as assigned to support departmental and organizational objectives.

Required Qualifications

  • Minimum of 3 years of hands-on experience administering and personalizing Infor CloudSuite (CSI, SyteLine, M3, or CloudSuite Distribution) in a production environment, or equivalent experience administering and supporting other modern ERP systems.
  • Strong working knowledge of :
  • Infor OS (Ming.le, ION, IDM, Landmark)
  • Mongoose framework, including form development, UI customization, and integration with ION processes or APIs
  • ION Connect and API configuration / troubleshooting
  • Infor security models and role design
  • Experience integrating Infor with at least one external system such as EDI, CRM, WMS, or BI tools.
  • Strong communication and documentation skills with the ability to translate technical concepts into business-aligned language for operational and financial teams.
  • The position involves regular interaction with employees across the organization and requires a strong customer-service mindset.

    • Preferred Qualifications

  • Current Infor OS, ION, or Mongoose certifications, or the ability to obtain certification within 6 months.
  • Experience with Infor’s managed EDI connectors or third-party EDI providers (Orderful, SPS Commerce, OpenText, etc.).
  • Prior experience supporting CRM-to-Infor integrations (Dynamics 365 CE, Salesforce, HubSpot, or Infor CRM).
  • Basic SQL querying proficiency against Infor Data Lake or Ming.le tables.

    • Education

  • Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field preferred.
  • Equivalent professional experience will be considered in place of a degree, particularly in ERP administration or related IT disciplines.
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