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Service Desk Technician
Service Desk TechnicianVirtualVocations • Honolulu, Hawaii, United States
Service Desk Technician

Service Desk Technician

VirtualVocations • Honolulu, Hawaii, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Service Desk Technician (Day Shift / Weekends).

Key Responsibilities

Manage inquiries and diagnose software and hardware issues for users

Provide first-level support and escalate unresolved queries to higher support levels

Maintain detailed records of interactions and contribute to service improvement initiatives

Required Qualifications

Bachelor's degree in computer science, information technology, or a related field; or equivalent experience

Familiarity with Windows systems and Microsoft 365

Experience in building and installing PCs and related desktop infrastructure

Ability to identify, troubleshoot, and resolve technical problems with computer systems and networks

Willingness to collaborate with IT teams for complex issue resolution and process improvement

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Service Desk Technician • Honolulu, Hawaii, United States

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