Program Coordinator III

Description : Knowledge Intelligence Partner

Location : Seattle, WA / Austin, TX / Bay Area, CA / New York, NY / Remote

Level : Program Coordinator III

Description

We're looking for a Knowledge Intelligence Partner to help drive our AI-powered HR knowledge management program. In this role, you will organize and maintain HR documentation and resources, using AI tools to automate content tagging, improve search, and identify gaps. You'll support teams by creating templates, guides, and process documentation, and provide training to help them get the most out of our intelligent knowledge systems. Your work will ensure our knowledge management is efficient, scalable, and rooted in ethical AI practices, making it easier for employees to find and use the information they need. Success in this role requires strong attention to detail, initiative, and the ability to work independently in a fast-paced environment.

Responsibilities

Organize and maintain knowledge repositories and documentation

Enable teams to ensure content accuracy and relevance by providing frameworks and training for content audit and update processes

Support the creation of templates, guides, and process documentation

Assist in migrating and organizing content across platforms

Tag and categorize content using established taxonomies and metadata standards

Generate usage reports and identify gaps in documentation

Respond to knowledge requests and help employees locate HR resources

Coordinate and track knowledge management projects from initiation through completion

Develop project timelines, milestones, and deliverables for KM initiatives

Facilitate meetings with stakeholders to gather requirements and provide updates

Manage cross-functional workflows for content review and approval processes

Track action items and follow up with content contributors to meet deadlines

Create project status reports and presentations for leadership

Minimum Qualifications

Bachelor's degree in information management, library science, communications, or related field

4+ years of experience in project or program management experience in operations, learning & development or communications

2+ years of experience in knowledge intelligence or knowledge management, content management, documentation, or related role

Comfortable learning new knowledge management, AI and collaboration tools

Strong organizational skills and attention to detail

Excellent written communication

Project coordination and timeline management abilities

Ability to work independently and manage multiple priorities

Commitment to ethical AI practices in HR content management

Preferred Qualifications

Familiarity with HR processes and terminology preferred

Experience in a fast-paced, Big Tech environment

Proficiency with Google Workspace

Customer service mindset

Stakeholder management and follow-up skills

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.