Network Support Engineer

Job Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

Essential Functions :

The Infrastructure Reliability Engineering :

Network group is responsible for the strategy, architecture, design, support, availability, and reliability of Visa Inc.'s credit and debit commercial networks (i.e. VisaNet), the enterprise corporate network, the global wide area network and the extranet / Internet networks.

This role is a recognized expert within Visa responsible for contributing to the development of functional strategy.

This is an individual contributor role responsible for solving unique and complex problems that have a broad impact on the business.

Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues

Plan, design, implement and provides ongoing support of network systems of high complexity in extranet, commercial and corporate environments to fulfill the business needs

Design appropriate solutions based on environment, create detailed network designs, assess and test new and evolving technologies for performance and cost benefits

Provide second level technical support to the Visa client institutions and to technical teams within Visa to resolve network issues and to support the implementation of new network solutions

Build and maintain relationship with global and virtual teams and third parties on network development or support issues

Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations

Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe

Develop processes and procedures for use by the Network team and third parties in the management of network environments

Develop and position solutions and create a roadmap to effectively gain buy-in from all stakeholders

Provide recommendations to management team to increase effectiveness of organization and technology solutions

Provide recommendations to management team to increase effectiveness of organization and technology solutions

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications :

Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications :

2 or more years of work experience

CCNA or working towards CCNA.

Understanding of TCP / IP network protocols, including common application protocols

CCNP

Experience with automation and scripting (Python, Ansible, APIs)

Experience working in a hybrid cloud environment

Experience or background with AWS, GCP, Azure and Kubernetes with networking focus

Experience working with various network tools such as SevOne, Netscout, Netbrain

Experience or background with SDN technologies such as Versa SD-WAN

Experience in developing and leading AI initiatives to enhance network automation, predictive analytics, and intelligent incident response

Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills

Experience in high-availability networks in load-balanced, n-tier application environments

Demonstrated ability to solve complex systems and network environment issues

Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs

ITIL certification preferred with good understanding of change, incident, and problem management process

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for this position is 88,000.00 to 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.