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Mental Health Specialist
Mental Health SpecialistTandym • USA, New York, Blauvelt
Mental Health Specialist

Mental Health Specialist

Tandym • USA, New York, Blauvelt
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A healthcare facility in New York, located in Rockland County, is actively seeking a Mental Health Specialist to become a part of their Behavioral Health Crisis Call Center team.

About the Opportunity :

  • Shift : Afternoons / Evenings
  • Schedule : Monday to Friday
  • Hours : 3pm to 11pm (3 5 hours per week with a 1-hour unpaid lunch)
  • Setting : Outpatient Call Center

Responsibilities :

  • Answer crisis helpline to provide empathetic support to individuals experiencing behavioral health challenges
  • Conduct initial screenings and risk assessments to determine callers' needs, including suicidal ideation, substance use, or other crises
  • De-escalate crisis situations and provide safety planning when necessary
  • Connect callers with appropriate community resources, mental health services, and behavioral health programs
  • Provide referrals to therapists, support groups, and crisis intervention services
  • Follow up to ensure continuity of care and effective service utilization
  • Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards
  • Educate callers on coping strategies, mental health literacy, and available community support
  • Advocate for clients' needs to ensure equitable access to services
  • Qualifications :

  • Master's Degree in Social Work or Mental Health Counseling;
  • New York State LMSW or LMHC
  • 2+ years of experience in Behavioral Health, Crisis Intervention, and / or Social Work settings
  • In-depth knowledge of a diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
  • Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
  • Experience working directly with people from diverse Racial, Ethnic and Socioeconomic backgrounds
  • Desired Skills :

  • Knowledge of OMH, OPWDD, and OSAS eligibility standards for services
  • Experience working in Call Centers or Telehealth settings
  • A solid clinical background in assessment, Substance Use, Crisis, and other Behavioral Health field
  • Knowledge of techniques for identifying and preventing potentially violent behavior, including Crisis Management techniques
  • Knowledgeable about Federal, State, and Local laws and regulations governing Substance Abuse Treatment programs
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    Mental Health Specialist • USA, New York, Blauvelt

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