Contact Center Manager

A company is looking for a Contact Center Manager to oversee customer service operations.

Key Responsibilities

Manage customer service staff to ensure high-quality service and effective problem resolution

Develop and implement processes to enhance service quality and operational efficiency

Monitor departmental activities and ensure compliance with internal policies and standards

Required Qualifications

Bachelor's degree or equivalent work experience

Up to three years of relevant experience

Thorough knowledge of operational functions and policies in the assigned area

Basic knowledge of banking operations

Effective leadership skills