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Customer Service Representative
Customer Service RepresentativeVCA Animal Hospitals • Rohnert Park, CA, US
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Customer Service Representative

Customer Service Representative

VCA Animal Hospitals • Rohnert Park, CA, US
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  • [job_card.full_time]
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Client Service Representative

VCA Animal Care Center is seeking an experienced Client Service Representative to join our team.

We're looking for a personable yet highly professional oriented person to join us in delivering excellent client service at our busy 24 hour facility.

Compensation: $20-$23/hour, DOE, including a weekend shift differential

Responsibilities will include:

  • Warmly greeting clients in person or over the phone.
  • Handling telephone calls, texts, emails, WOOFware and Teams messages.
  • Managing patient check-ins, appointment scheduling, and confirmations.
  • Explaining treatment plan fees and invoicing to clients.
  • Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
  • Offering alternate payment methods to clients.
  • Managing patient records for appointments.
  • Overseeing electronic medical records, reports, and correspondences.
  • Ensuring appointments, medical records, and electronic payments are well-organized.
  • Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
  • Making quality decisions to choose the most appropriate course of action.
  • Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
  • Participating in webinars and other continuing education opportunities to expand your knowledge and skills

Benefits:

  • Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
  • Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
  • Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
  • Financial Support: 100% employer-paid short-term and long-term protection.
  • Protection: Access to the Better Together Fund for crisis support in qualifying situations.
  • Perks: Rabies prophylaxis vaccine and titer testing.
  • Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University, which includes RACE-approved courses.
  • Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
  • Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
  • Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
  • Freebies: Free NAVTA membership and a free subscription to Plumb's.
  • Programs: Leadership development and mentorship programs.
  • Retirement: 401(k) retirement savings plan with increasing employer contribution.
  • Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year's salary.
  • Pet Care Perks: Generous pet care discounts and VIP programs.
  • Advisory Services: Student loan advisory services, tools, and resources.
  • Legal Resources: Access to legal resources for common legal services.
  • Transfer Opportunities: Nationwide hospital transfer opportunities.

If you're passionate about veterinary medicine and want to be part of a supportive, growth-oriented team, we'd love to hear from you. Apply today!

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Customer Service Representative • Rohnert Park, CA, US

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