Customer Success Manager

A company is looking for a Customer Success Manager to enhance customer engagement and drive product value.

Key Responsibilities

Manage a portfolio of customers, focusing on adoption, retention, and expansion

Guide customers through the lifecycle, ensuring value delivery from onboarding to renewal

Collaborate with internal teams to drive customer success and contribute to process improvements

Required Qualifications

5+ years of experience managing a SaaS customer portfolio

Proven track record of driving customer retention and expansion

Experience in strategic engagement and executive-level relationship management

Consultative approach with a focus on identifying customer value drivers

Familiarity with Identity, Access, or Security technologies is a plus