eCommerce Investigations Analyst

Job Description

Insight Global is looking for an eCommerce Investigations Analyst to sit remotely. You will monitor eCommerce traffic using fraud detection tools such as Signifyd and the order management system IBM Sterling. You’ll identify fraud patterns and manage false positives by applying white-listing where appropriate. Additionally, you will respond to customer service requests related to online order declines and investigate potential fraudulent returns for eCommerce purchases.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

- 3+ years of experience in eCommerce fraud prevention.
- Strong proficiency in Excel for data analysis and reporting.
- Excellent investigative skills with the ability to dig into details and make informed decisions.

Nice to Have Skills & Experience

Experience in brick-and-mortar loss prevention and general store operations.
Familiarity with Brio software.
Knowledge of SQL for data querying and analysis.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.